IT Apprentice

DOORCO LTD

MACCLESFIELD (SK10 2NY)

Closes in 30 days (Wednesday 28 October 2026)

Posted on 28 September 2026

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Summary

We have an exciting opportunity for an IT apprentice to join our dynamic technology department. Your primary responsibility will be to assist the technology manager in handing IT issues and projects. You will be involved in the day-to-day management of the IT within the business.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Saturday 28 November 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support day-to-day communication with our Managed Service Provider, under the guidance of the Technology Manager
  • Log, track, and escalate IT issues to ensure timely resolution
  • Help track outstanding support requests and flag delays to the Technology Manager
  • Keep supplier performance management with the manager
  • Support users by ensuring issues are followed through to completion
  • Maintain documentation of systems, users, IT and Data polices and assets
  • Assist the Technology Manager and cybersecurity partner with agreed security activities and recommendations
  • Support implementation of security recommendations
  • Support the evaluation and testing of approved AI tools and simple automation opportunities
  • Report suspected security incidents promptly and assist with agreed response activities under supervision
  • Identify opportunities to improve systems and processes. Assist with creating and delivering the business AI strategy
  • Support internal projects involving systems or data
  • Act as a bridge between technical suppliers and business users

Where you'll work

MOTORWAY HOUSE
CHARTER WAY
MACCLESFIELD
SK10 2NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Creative
  • Initiative

Other requirements

  • Experience in using computers and other technologies
  • Personable
  • Honesty and Integrity
  • Proactive and able to problem solve
  • Strong team player.
  • Able to ask for guidance when needed and to help others
  • Goes the extra mile to get things done
  • Timekeeping / working to schedules
  • Resilient

About this employer

DoorCo is the leading innovator in the composite door industry, with a reputation for building the highest quality doors & cassettes to match the increasing industry demands, DoorCo also offers a wide range of door & cassette designs appealing to both the commercial and retail sector and is consistently bringing new products to the market.

https://www.door-co.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000055846.

Apply now

Closes in 30 days (Wednesday 28 October 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.