IT Support Apprenticeship
CONTROL GROUP INTERNATIONAL LIMITED
MACCLESFIELD (SK10 5JZ)
Closes in 23 days (Thursday 17 September 2026)
Posted on 25 August 2026
Contents
Summary
Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8.30am- 5.30pm.
40 hours a week
- Start date
-
Saturday 17 October 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:
- To maintain a high degree of customer service for all support queries and adhere to good service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on our support desk software and manage the ticket system effectively
- Deal with administrative activities professionally and in a timely manner
- Liaise with field engineers, installation programs, maintenance and warranty programmes
Where you'll work
UNIT CG1A CLARENCE MILL
CLARENCE ROAD
BOLLINGTON
MACCLESFIELD
SK10 5JZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Digital Support Technician Level 3
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Other requirements
- Good understanding and operating of desktop systems
- Strong customer service skills and ability to manage client expectations
- Ability to identify Customer Needs and Challenges
- Ability to meet deadlines
- Being influential, confident and motivated
- Being logical and decisive
- Encouraging fellow co-workers
- Demonstrate tact, professionalism and diplomacy
About this employer
Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
- Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000049857.
Apply now
Closes in 23 days (Thursday 17 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.