Microsoft-Focused ICT Level 3 Apprentice
VENTURE 1 CONSULTING
London (SE11 5JH)
Closes on Monday 31 August 2026
Posted on 1 July 2026
Contents
Summary
Assist with the installation, configuration, and maintenance of Microsoft servers and Apple/Microsoft desktop systems. Support network monitoring, troubleshooting, system upgrades, security, and performance optimisation. Document infrastructure, communicate with stakeholders, and conduct root cause analysis for technical issues.
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
9:00am- 5:30pm
1-hour lunch break
37.5 hours per week
37 hours 30 minutes a week
- Start date
-
Wednesday 2 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with the installation, configuration, and maintenance of network infrastructure, Microsoft servers, and Apple/Microsoft desktop systems
- Monitor system performance, troubleshoot technical issues, and optimise infrastructure reliability
- Support system upgrades, patch management, and configuration changes across IT environments
- Implement and maintain IT security controls, user access management, and resilience measures
- Produce and maintain technical documentation for systems, infrastructure, and operational processes
- Collaborate with internal stakeholders and external suppliers to resolve technical issues and deliver IT services
- Conduct root cause analysis to identify, resolve, and prevent recurring technical incidents
Where you'll work
Vox Studios 1-45
Durham Street
London
SE11 5JH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLVEWAY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As part of the apprenticeship programme, the employee will:
- Attend structured off the job training delivered live online by Solveway Apprenticeships once a week
- Complete portfolio evidence linked to workplace activities
- Receive regular progress reviews
- Be supported by a designated workplace mentor
- Work towards successful completion of End Point Assessment
More training information
We will provide appropriate workplace tasks that allow the apprentice to develop competence in IT support, systems maintenance, troubleshooting and professional behaviours in line with the Level 3 Information Communications Technician apprenticeship standard
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
Other requirements
- Standard DBS (Public Sector bodies and regulated industries)
About this employer
Venture 1 is an IT managed services provider (MSP) and professional services business operating across the public and private sectors. We rely on secure, reliable, high-performing technology systems to support business operations. We deliver IT consultancy, support and managed services across a wide range of mainly-Microsoft technologies, offering a broad spectrum of future development pathways.
The MSP function is responsible for maintaining and developing infrastructure, systems, connectivity and security equally for both the internal systems and customer systems. This apprenticeship role will sit within the Managed Services team and contribute to IT support and development activities while building the knowledge, skills and behaviours required for the ICT Level 3 Apprenticeship.
https://www.venture1consulting.com/ (opens in new tab)
Company benefits
- Optional Health Insurance
- Government (NEST) Pension scheme
- Laptop
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Considerd for permanent role or further progression in the role
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
Sharlyn Glass
sharlynglass@solveway.co.uk
The reference code for this apprenticeship is VAC2000040266.
Apply now
Closes on Monday 31 August 2026
After signing in, you’ll apply for this apprenticeship on the company's website.