Desktop Support Assistant - Apprentice
GOODWIN PROCTER (UK) LLP
London (EC1A 7AZ)
Closes in 16 days (Friday 3 July 2026)
Posted on 17 June 2026
Contents
Summary
The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high-quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff.
Please note, applications will close on 3 July 2026.
- Wage
-
£25,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9.30am - 5.30pm.
35 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 7 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues.
- Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities.
- Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment.
- Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools.
- Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services.
- Monitor and update tickets within the ServiceNow platform to ensure timely follow-up and resolution.
- Assist with hardware inventory management, equipment preparation, and desk setups.
- Support rollout and adoption activities for new workplace technologies and AI-enabled tools.
- Document user guidance and technical steps in clear, user-friendly language.
- Collaborate with other IT teams and vendors as required.
- Deliver a high standard of customer service and professionalism when supporting users.
- Additional duties and responsibilities, as assigned.
Where you'll work
10-15 Newgate Street
London
EC1A 7AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time.
- This will be a 19-month fixed-term contract based on the duration of the apprenticeship.
- The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan.
Requirements
Essential qualifications
GCSE in:
- English (grade 9 - 4)
- Maths (grade 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
At Goodwin, we deliver unprecedented client value through a unique combination of industry knowledge, legal excellence, and business advisory expertise — all powered by our high-performance culture.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
earlycareerslon@goodwinlaw.com
The reference code for this apprenticeship is VAC2000037049.
Apply now
Closes in 16 days (Friday 3 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.