Apprentice Medical Receptionist and Administrator
DRS JEZIERSKI,GRAYSON, JUKES TYMES, BEALES, STRACHAN
Richmond (TW9 4FF)
Closes in 17 days (Monday 1 June 2026)
Posted on 14 May 2026
Contents
Summary
An excellent opportunity for a Receptionist to work in our friendly and hardworking general practice team.
- Wage
-
£17,550 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday 9am-4.30pm.
37 hours 30 minutes a week
- Start date
-
Wednesday 10 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties Include:
- Greeting and assisting patients in a polite and professional manner.
- Booking, amending, and cancelling appointments.
- Managing telephone enquiries and passing messages to the appropriate staff.
- Checking in patients and helping with general enquiries.
- Scanning and filing documents into patient records.
- Supporting with patient registration and updating personal details
- Handling incoming and outgoing mail.
- Assisting with general administrative tasks as required.
- Maintaining patient confidentiality and professionalism at all times.
What we are looking for:
- You will need to have excellent organisational and communication skills and be comfortable working under pressure.
- Strong customer service skills are essential, as is the ability to remain calm and professional in a busy environment.
- A cheerful demeanour and a flexible, team-oriented attitude will be a real advantage.
- Previous experience in a receptionist or similar role is preferred, but not essential, as full training will be provided.
- If you're a team player who takes pride in helping others and delivering great service, we'd love to hear from you.
Where you'll work
Quadrant House Levett Square
Richmond
TW9 4FF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
- Work towards gaining a full Qualification.
- Employment Rights and Responsibilities.
- Skills, Knowledge, and Behaviours.
- Standard and End Point Assessment.
- Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About this employer
A medical GP practice in Richmond and Sheen
After this apprenticeship
Possibility of a permanent job role at the practice.
Ask a question
The contact for this apprenticeship is:
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).
The reference code for this apprenticeship is VAC2000031737.
Apply now
Closes in 17 days (Monday 1 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.