ICT Support Technician Apprentice
LOXFORD SCHOOL TRUST LIMITED
Upminster (RM14 3UX)
Closes in 26 days (Monday 15 June 2026 at 11:59pm)
Posted on 19 May 2026
Contents
Summary
To support the effective delivery of ICT services within the school while developing technical skills and gaining hands-on experience in a busy educational environment. This is a training role, and full guidance will be provided.
- Wage
-
£14,976 to £23,793.12, depending on your age
National Minimum Wage
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday (8:30am - 4:30pm).
36 hours a week
- Start date
-
Tuesday 16 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To support the effective delivery of ICT services within the school while developing technical skills and gaining hands-on experience in a busy educational environment. This is a training role, and full guidance will be provided.
Main Duties and Responsibilities
Technical Support
- Provide first-line support to staff and students, logging and resolving ICT issues under supervision.
- Assist in troubleshooting hardware, software, and network problems on site.
- Support the setup, configuration, and installation of workstations, laptops, tablets, peripherals, and classroom technology.
- Help maintain ICT rooms, computer suites, and teaching spaces to ensure equipment is ready for use.
Operational Support
- Assist with the daily operation of the site’s IT helpdesk, ensuring issues are logged, updated, and escalated appropriately.
- Collect, deliver, move and set up ICT equipment around the school as required.
- Refill and replace printer toner/cartridges and support monitoring of print devices.
- Help maintain accurate asset records, including adding new equipment to the school’s inventory system.
- Support the safe disposal and recycling of ICT equipment according to Trust procedures.
Maintenance & Housekeeping
- Carry out routine cleaning of ICT equipment and ensure tidy, organised workspaces.
- Assist in basic maintenance tasks and promptly report concerns or faults to the Network Manager.
- Support the security marking, organising, and storage of ICT equipment.
- Assist in maintaining a tidy and safe repair/maintenance area.
Collaboration & Development
- Work closely with the Network Manager and communicate regularly regarding issues, priorities, and ongoing tasks.
- Respond promptly to tasks or requests assigned by the Network Manager or wider IT team.
- Attend relevant meetings or training sessions as identified in the school calendar.
- Observe and learn from experienced technical staff, contributing to the team where appropriate.
School Mission Context
- To support the school’s ethos and work positively and supportively in accordance with the school’s plans, policies and procedures.
- To plan, implement, monitor and review the work and the use of resources for which are responsible, in the best interests of the school.
- To foster good relationships with all members of the school and local community.
- To acknowledge and act upon the necessity for personal professional development and participate in the school’s scheme for Performance Management.
- To promote and celebrate the successes of the school and all it stands for on all occasions and, in particular, in fostering a positive image with stakeholders.
- To use every opportunity to act as a role model of professional conduct and presence with colleagues, students and the wider community, demonstrating high personal standards of expertise, commitment and service to the school.
Where you'll work
Brackendale Gardens
Upminster
RM14 3UX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communications Technician Level 3 Apprenticeship Standard.
- You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C +)
- Maths (grade 4/C +)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Tech Savvy
- Troubleshooting
- Hardware and Software
- Motivated
- Positive and enthusiastic
- Can do attitude
- Willingness to learn
Other requirements
Passing an Enhanced Disclosure and Barring Service (DBS) check.
About this employer
Loxford School Trust is a successful multi-academy trust supporting schools across London and Essex, committed to delivering outstanding education and opportunities for over 8,000 students. With a strong focus on innovation, collaboration and professional development, the Trust provides a dynamic environment where staff and apprentices can grow, learn and make a real impact in education.
After this apprenticeship
Potential full-time position for the right candidate after completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000028271.
Apply now
Closes in 26 days (Monday 15 June 2026 at 11:59pm)