Business Administration Apprentice – Service Desk & Operations

MCKENNA BROS LTD

Middleton (M242LX)

Closes in 24 days (Sunday 24 May 2026 at 11:59pm)

Posted on 28 April 2026

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Summary

An exciting opportunity to join McKenna Brothers as a Business Administration Apprentice, supporting service desk operations, engineers and customer communications while completing your Level 3 Business Administration qualification.

Wage

£12,480 to £19,827.60, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday – Thursday 9:00am – 4:30pm.

30 hours a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.

Service Desk Responsibilities

  • Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong
  • Provide updates to customers on job progress and status
  • Escalate urgent issues to the Installation Manager, and close service tickets once work has been completed
  • Installation administration
  • Prepare job sheets for engineers
  • Send completed installation documentation to customers
  • Log completed installations on internal systems
  • Maintain accurate records of installation activity

Engineer Support

  • Maintain the engineer documentation folders
  • Prepare installation packs for upcoming jobs
  • Technical & documentation
  • Maintain vehicle installation records
  • Organise and manage database versions
  • Record parts used during installations
  • Track stock used by engineers
  • Log faulty equipment returns (RMA process)

General Administration

  • Monitor shared email inboxes (support@ / installations@)
  • Respond to basic customer enquiries professionally
  • Organise shared folders and internal documents

This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.

Where you'll work

Mc Kenna House Jubilee Road
Middleton
M242LX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ROCHDALE TRAINING ASSOCIATION LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training to be Provided

You will complete the Business Administration Level 3 Apprenticeship.

Training will include:

  • Structured off-the-job training with Rochdale Training
  • Service desk and operations management
  • Customer service and communication skills
  • Business systems and administration processes
  • Technical documentation and record keeping
  • Functional Skills in maths and English (if required)
  • End Point Assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills

About this employer

McKenna Brothers is a specialist provider of vehicle technology and installation services, working with major transport operators and manufacturers across the UK. The business supports fleets with advanced systems, installations and ongoing service support.

This is an exciting opportunity to join a growing company in a newly created role, working closely with the Customer Support Manager and gaining exposure across service desk operations, installations and technical administration.

The role offers a strong foundation in business administration, customer service and technical operations, with real responsibility from the outset and the opportunity to develop valuable industry knowledge.

After this apprenticeship

  • Progression into a permanent service desk or operations role
  • Development into technical administration or coordination roles
  • Increased responsibility within customer support or installations

Full-time employment?
Yes – potential for a permanent role following successful completion.

Progression Opportunities Identified?
Yes – Service desk, operations and technical support pathways.

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jacob Evans

jevans@rochdaletraining.co.uk

01706631417

The reference code for this apprenticeship is VAC2000027824.

Apply now

Closes in 24 days (Sunday 24 May 2026 at 11:59pm)