Apprentice IT & AV Support Technician
CLEAR VISUAL COMMUNICATIONS LTD
ECCLES (M30 0WU)
Closes in 14 days (Thursday 30 April 2026 at 11:59pm)
Posted on 15 April 2026
Contents
Summary
An exciting opportunity to join our IT team as an Apprentice IT & AV Support Technician, providing first-line support across IT systems and audio visual environments. You’ll gain hands-on experience while completing a Level 3 ICT apprenticeship, developing skills in troubleshooting, infrastructure, and AV technology.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:30 am to 5:30 pm.
40 hours a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
IT Support
- Act as a first point of contact for IT support queries (email, phone, ticketing system)
- Log, categorise, and prioritise incidents accurately
- Troubleshoot basic hardware, software, and network issues
- Support installation, configuration, and maintenance of devices and systems
- Assist with user account setup, permissions, and access management
- Escalate complex issues appropriately while maintaining ownership
- Maintain clear documentation of incidents, fixes, and processes
- Support routine maintenance, updates, and system checks
Audio Visual Support
- Support meeting room technology (e.g. screens, video conferencing systems, audio equipment)
- Assist with setup and testing of AV equipment for meetings, events, and presentations
- roubleshoot common AV issues (connectivity, audio, display problems)
- Provide real-time support during important meetings when required
- Maintain AV equipment and ensure rooms are fully functional and ready for use
- Work with IT team and AV Engineers to integrate AV systems with wider IT infrastructure
Where you'll work
ROWAN HOUSE
DELTA WORKS
CHADWICK ROAD
ECCLES
M30 0WU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LDN APPRENTICESHIPS LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or Higher)
- Maths (grade 4 or Higher)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Clear Visual Communications Ltd is a company that specialises in providing Audio Visual (AV) and technology solutions to support communication within businesses.
The company works with a range of clients to design, install, and support AV systems such as meeting room technology, video conferencing, and display solutions. Alongside this, the business also provides IT support to ensure systems and devices run smoothly.
The Apprentice IT & AV Support Technician will be part of a hands-on environment, supporting both IT systems and AV equipment, and gaining practical experience across a range of technologies used in day-to-day business operations.
After this apprenticeship
Successful completion of the apprenticeship may lead to progression into a permanent IT support or service desk role, depending on performance.
Ask a question
The contact for this apprenticeship is:
CLEAR VISUAL COMMUNICATIONS LTD
Leila Reshadi
leila.reshadi@clearvc.co.uk
The reference code for this apprenticeship is VAC2000026430.
Apply now
Closes in 14 days (Thursday 30 April 2026 at 11:59pm)