Apprentice Business Administrator

Stirchley Medical Practice

TELFORD (TF3 1FB)

Closes in 10 days (Sunday 12 April 2026 at 11:59pm)

Posted on 27 March 2026

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Summary

Are you interested in a role that will introduce you to the NHS family? We require apprentices to develop a wide variety of skills to support the reception, administrative and clinical teams and assist in the smooth running of our medical practice.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
The practice is open to the public between 08:30 - 18:00, Monday - Friday, and Saturday mornings until 12:00. The work pattern will be agreed with the successful applicant.

37 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Keeping patient records updated using specialist software programmes
  • Answering inbound and making outbound telephone calls
  • Forwarding referrals to other health professionals
  • Greeting visitors to the medical centre

Where you'll work

SANDINO ROAD
STIRCHLEY
TELFORD
TF3 1FB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3
  • Most training will take place in the workplace, but it will be necessary to travel for some courses to SBC Training in Shrewsbury
  • You will be provided with an "off the job" training plan to support the achievement of your learning goals over a 15-month period

More training information

You will be allocated a personal trainer who will support you to achieve the knowledge skills and behaviours required to meet the requirements of the apprenticeship. Your competence will be assessed by completing a range of tasks that will be assessed by an independent assessment organisation.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Desirable qualifications

Other in:

ICT (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Analytical skills
  • Team working
  • Non judgemental
  • Patience
  • Confident and positive

Other requirements

Interviews are being held on Tuesday 14 April.

About this employer

General medical practice

http://www.stirchleymedicalpractice.co.uk (opens in new tab)

After this apprenticeship

  • Progression into permanent employment
  • Opportunities to develop career within the wider NHS family

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

The reference code for this apprenticeship is VAC2000023486.

Apply now

Closes in 10 days (Sunday 12 April 2026 at 11:59pm)