IT Technician Apprentice
Orchard Park High (Croydon)
Surrey (CR0 7NJ)
Closes in 23 days (Sunday 4 January 2026 at 11:59pm)
Posted on 11 December 2025
Contents
Summary
Working under the guidance of the IT Manager, the IT Technician Apprentice will assist with day-to-day technical support, learn essential IT skills, and contribute to the smooth running of the school’s digital learning environment.
- Wage
-
£14,172 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday 8 am - 4 pm (with a 45-minute unpaid break).
36 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The line manager may stipulate other reasonable requirements. The job description will be reviewed regularly and may be subject to change.
General Duties and Responsibilities:
- Via the helpdesk, provide first line technical support to teaching and administrative staff, as well as students where appropriate
- Support in the delivery and planning of one-to-one and group training opportunities for staff in relation to software and hardware
- Provide support during school events requiring IT or AV setup
- Ensure that the computer suites and workstations are maintained and well organised, taking into account health and safety requirements
- Assist in diagnosing and resolving issues with computers, interactive whiteboards, projectors, printers, and other classroom technologies
- Support the setup and maintenance of school devices, including desktops, laptops, tablets, and audio-visual equipment
- Help install, configure, and update software used across the school, including educational applications and classroom management tools
- Assist with managing user accounts, passwords, and permissions within the school’s network and learning platforms
- Maintain accurate IT inventory records and support equipment audits
- Help with routine network, server, and system maintenance under supervision
- Follow safeguarding, data protection, e-safety policies, and all school and Trust policies, ensuring proper handling of student and staff information
- Play a full part in the life of the school community, supporting its distinctive mission and ethos
- Such other duties may be reasonably allocated by your line manager or Headteacher
As part of your role, you will learn and develop to:
- Provide high quality customer service to staff, students and school stakeholders
- Provide high quality technical support to staff, students and school stakeholders
- Assist with ensuring the security, care and availability of the school’s IT infrastructure
- Assist in ensuring the smooth running of the school’s network
- Work alongside the IT Manager to ensure best value in identified procurement projects
- Work alongside the IT Manager to ensure that network hardware/software throughout the school is secure and compliant with the school Cyber Security, and Data Protection policies
- Support partner schools within the Trust as appropriate
- Provide technical support for Third Party IT Systems
- Liaise with external suppliers, agencies, service providers and partners to secure appropriate support, seek advice and prepare any required response to facilitate the effective management of the network
Where you'll work
Orchard Way
Shirley
Croydon
Surrey
CR0 7NJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ASSOCIATED NEIGHBOUR TRAINING LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
Your training will follow a blended approach with work experience & assignments set by your Training Provider. You will receive company & colleague support, backed by 20% of your work time as off-the-job training, where you can work on developing the core skills, knowledge and behaviours ready for end-point assessment.
Upon successful completion of your apprenticeship, you will receive an apprenticeship qualification of Level 3 IT Solutions Technician.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Physical fitness
- Passion for IT
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Orchard Park High as part of Greenshaw Learning Trust – ‘Always Learning’
is one of the highest performing multi academy trusts in the country that provides high quality comprehensive and inclusive education. The Trust is committed to meeting the needs of every student and our schools offer a broad curriculum and wide range of special needs provision in a welcoming and challenging environment.
We are extremely proud of our success, but we are not complacent. We believe that we can – as an academy trust, as schools and as individuals – always improve. We are all ‘Always Learning’.
https://www.orchardparkhigh.co.uk/ (opens in new tab)
Company benefits
- Access to gym discounts
- Employee Assistance Scheme
- Access to the Local Government Pension Scheme
- Blue Light Card Membership
After this apprenticeship
To gain the skills and knowledge to achieve a career in IT.
Ask a question
The contact for this apprenticeship is:
ASSOCIATED NEIGHBOUR TRAINING LIMITED
The reference code for this apprenticeship is VAC2000004594.
Apply now
Closes in 23 days (Sunday 4 January 2026 at 11:59pm)
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