Online Orders & Stock Control Apprentice
STICKY-STUFF MOTO ONLINE LTD
TELFORD (TF1 5ST)
Closes in 5 days (Friday 19 December 2025 at 11:59pm)
Posted on 4 December 2025
Contents
Summary
We want an organised, hands-on apprentice to keep our online and eBay orders running smoothly. You'll be right at the in the action from inbox to dispatch, making sure customers get the right motorcycle tyres, on time, every time. If you're proactive and aren't afraid to get stuck in, we want you.
- Wage
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£16,640 a year
Check minimum wage rates (opens in new tab)
Pay reviews will be in scheduled at 6 and 12 months to reward and support performance
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 8.30am - 5.00pm
40 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learning our systems for processing online and eBay orders
- Processing simple orders with close support and checking
- Answering basic customer emails using templates and guidance
- Printing packing and shipping labels
- Assisting with picking, packing and boxing orders under supervision
- Updating simple spreadsheets and order logs
- Following housekeeping routines and basic health & safety in office and warehouse
- Getting familiar with our products, especially motorcycle tyres
- Processing a growing number of online and eBay orders more independently
- Handling routine customer email queries (delivery times, basic product questions)
- Preparing and emailing purchase orders to suppliers with less supervision
- Taking more responsibility for creating, checking and attaching shipping labels
- Assisting regularly with picking and packing orders, including prioritising urgent ones
- Updating stock and order data in spreadsheets with more accuracy and speed
- Learning how we work with different carriers and booking collections yourself
- Managing your own queue of online and eBay orders from start to finish
- Handling most customer queries by email (and occasionally phone) in a professional manner
- Contacting suppliers to chase deliveries and resolve straightforward delivery issues
- Playing an active role in regular stock checks and keeping stock records accurate
- Using Excel more confidently to review and interpret order and stock data
- Helping spot low stock and flagging re-order needs to the team
- Supporting improvements to day-to-day processes and suggesting better ways of working
- Taking more responsibility for housekeeping standards across your work areas
- Owning the full order process: enquiry, order entry, dispatch and after-sales queries
- Handling more complex customer issues and delivery problems calmly and professionally
- Working directly with suppliers to solve discrepancies, delays and delivery problems
- Playing a key role in stock control, helping to improve accuracy and reduce errors
- Using spreadsheets and data to help the team make better stock and order decisions
- Supporting or helping to train new starters on basic order processing and stock tasks
- Getting involved in motorcycle-related events and promotions outside normal working hours where needed
- Actively suggesting improvements to systems, layouts, processes and customer experience across the business
Where you'll work
UNIT 1
TRENCH LOCK 3
TELFORD
TF1 5ST
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- Work based mentoring
- One day every 2 weeks at Telford College
- Assigned assessor to visti you regularly in the workplace
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 / C)
- Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
About this employer
Sticky-Stuff Moto Online Ltd is a specialist motorcycle tyre and accessories supplier, serving riders all over the UK through our busy online store, eBay channels and our Telford HQ. We focus on top branded motorcycle tyres for all types of bikes – from commuters and tourers to sports, adventure and trackday machines – backed up by fast delivery, fresh UK stock and friendly, knowledgeable support for our customers.
After this apprenticeship
- Full time role to develop responsibilities
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
The reference code for this apprenticeship is VAC2000004005.
Apply now
Closes in 5 days (Friday 19 December 2025 at 11:59pm)
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