IT Apprentice

BRAMPTON MANOR ACADEMY

LONDON (E6 3SQ)

Closes in 17 days (Friday 5 December 2025)

Posted on 12 November 2025

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Summary

Brampton Manor Trust is looking for a passionate individual to join their team to learn and grow within the ICT sector. If you are driven and positive and looking to kickstart your career, Apply today!

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.00am - 4.00pm

38 hours a week

Start date

Monday 5 January 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing first level IT Support, including troubleshooting hardware and software issues
  • Working on the helpdesk
  • Support staff and students in using technology effectively
  • Installation and configuration of a wide range of software and hardware
  • Assist with basic technical support, troubleshoots hardware and software issues
  • Help maintain the school's computer systems, and supports teachers, support staff and students in using technology effectively.
  • Involve tasks including the setup of equipment
  • Provide user assistance, software installations and other technology-related projects
  • Collaboration with IT staff to ensure smooth technology operations within the school environment

Where you'll work

ROMAN ROAD
EAST HAM
LONDON
E6 3SQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard:

  • 1-1 sessions with your dedicated tutor 
  • Online sessions 
  • Off the job training
  • No college realise day

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C / 4 to A / 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Analytical skills
  • Team working

About this employer

Brampton Manor Trust’s vision is to establish truly exceptional schools in East Ham. Our vision and mission is underpinned by these core values: No child left behind: all children can thrive and achieve Excellence: doing everything consistently to the highest possible standards No Excuses: there is no ceiling to achievement Missionary zeal: working together in unity towards our goals with integrity and a strong moral purpose Through upholding these core values, we aim to establish truly transformative learning institutions.

After this apprenticeship

  • Opportunity for a full time role upon completion

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

The reference code for this apprenticeship is VAC2000000168.

Apply now

Closes in 17 days (Friday 5 December 2025)

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