Receptionist - Business Administrator Apprenticeship

South Hornchurch Medical Practice

RAINHAM, RM13 7XJ

Closes in 13 days (Monday 16 December at 11:59pm)

Posted on 28 November 2024


Summary

South Hornchurch Medical Practice is a doctors surgery in Rainham who are offering a wonderful opportunity to join their friendly Reception team. Level 3 apprenticeship.

Annual wage
£10,080 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday – shifts are 7.45am-12.45pm and 1.30pm-6.30pm. Hours will be agreed with the manager. Lunch is half an hour unpaid.

30 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The duties of the role involve dealing with patients both face to face and on the telephone.
  • Make appointments and ordering prescriptions.
  • Scanning and filing documents onto patient’s medical records.
  • Answering e-mails and liaising with other clinicians on a daily basis.

Where you’ll work

106 SOUTH END ROAD

RAINHAM

RM13 7XJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEW CITY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship - Standard
Skills, Knowledge and Behaviours
Day release to attend college at Havering(RM11 2LL) or Hackney (N1 6HQ)

Requirements

Essential qualifications

GCSE in:

  • English Language (grade 4 and above or equivalent)
  • Maths (grade 4 and above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills

Other requirements

Must be available to work between the hours of 7.45am and 6.30pm

About this company

We provide NHS service with the help of a multidisciplinary team including Nurses, doctors, Health care assistant, pharmacists, physiotherapist etc.

https://www.southhornchurchmedicalpractice.co.uk/ (opens in new tab)

After this apprenticeship

Options available to offer permanent position depends upon performance and completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

NEW CITY COLLEGE

Mylene Slama

Mylene.Slama@NCCLondon.ac.uk

The reference code for this apprenticeship is VAC1000289518.

Apply now

Closes in 13 days (Monday 16 December at 11:59pm)

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