Sales, Marketing and Customer Support Apprentice

Summary

InXpress is a global parcel freight and delivery company with 440 offices across 14 countries. Due to continued growth at our Nuneaton office, we are looking for support on both sales and customer services.

Annual wage

£15,600 a year

Minimum wage rates (opens in new tab)

Higher salary may be considered dependant on experience and qualification

Training course

Business administrator (level 3)

Hours

Monday - Friday, 08:30 - 17:00 with 1/2 hour lunch

40 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day to day, the default position of this role will be on sales and lead generation. However, when the customer service function becomes busy and needs support, then this role will quickly step in, and provide support to customer services.

Our current team is small, friendly, good humoured and we all work together with the same goal. This position offers structure, industry training, longevity, and commission opportunities. The role is office based.

The role of sales support involves lead generation, pre-screening of prospective companies by telephone, gathering essential information, recording information on our CRM, communicating by email, and setting up appointments and calls for the dedicated sales staff. We are seeking someone that can confidently pick up the phone, be articulate, intelligent, and qualify. This is not a typical ‘dial and sell’ role. We ask questions and take a consultative approach. This role acts as a support to the roles of the dedicated sales staff, sourcing leads and playing a very important role in the growth of the business.

For customer service support, duties here involve dealing with shipping queries and questions, pricing and quoting, tracking, collection and account queries.

Full one to one training will be provided but there must be a willingness to learn and do well. This role will be highly rewarding and will play a key part in the continued growth of the business.

Where you’ll work

CENTENARY BUSINESS CENTRE

HAMMOND CLOSE

ATTLEBOROUGH FIELDS IND ESTATE

NUNEATON

CV11 6RY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Functional Skills may be required if neccessary

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

InXpress is a global parcel freight and delivery company with 440 offices across 14 countries. We work in partnership with a select number of world class international carriers and transport organisations, names you probably see every day

After this apprenticeship

There will be a full time position available for the right candidate

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

PTP Recruits

ptprecruits@ptp-training.co.uk

The reference code for this apprenticeship is VAC1000279698.

Apply now

Closes in 22 days (Thursday 31 October at 11:59pm)

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