Customer and Sales Support Apprentice
MAYFLOWERSTONE LTD
Plymouth, PL6 7TL
Closes in 7 days (Saturday 16 November at 11:59pm)
Posted on 25 September 2024
Contents
Summary
This is a new and varied role for a keen and ambitious candidate who can work well within a small team and help deliver an exceptional customer service experience to all clients/customers and to assist in processing ordering requirements and to support a variety of business-based tasks.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 8.00am to 4.30pm with a half-hour unpaid lunch break.
40 hours a week
- Possible start date
-
Monday 18 November
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This new apprenticeship will be varied and will cover most aspects of office administration and customer service support tasks and include the processing of client and customer information, regular use of telephone system to liaise with customers and suppliers.
Tasks will include:
- Communicating efficiently with customers/clients regarding order progression and scheduling, and production of business documents
- Working alongside the Sales team and offering quotes for work and updating files as required
- Placing orders with suppliers and scheduling the deliveries
- Entering sales orders on the IT system (when trained)
- Liaising with other departments to ensure deliveries are met and customers are kept informed
- Assisting in resolving customer queries
- Maintaining a welcoming reception area and meeting and greeting clients
Where you’ll work
15 Darklake View
Estover
Plymouth
PL6 7TL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FOCUS TRAINING (SW) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Full Customer Service Level 2 qualification
- On-the-job training to support job role
- Off-the-job training (plus College attendance) to support qualification requirements
- Employer to offer dedicated training time to support off-the-job training requirements
- Functional Skills support - (maths/English) - if required
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade A*/9 - C/4)
- Maths (grade A*/9 - C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Please consider how you will travel to this location for work each day, as it is not on a direct bus route.
About this company
Mayflowerstone are a well-established employee-owned business and are one of the largest trade fabricators of natural stone, quartz and corian worktops in the south west. The company are working from a purpose-built manufacturing and showroom facility on an industrial site. We are looking to train someone who will hopefully then continue to develop and progress their career at mayflowerstone.
After this apprenticeship
- Upon successful completion of this apprenticeship, there will be the opportunity to work towards the Level 3 Business Administration qualification
Ask a question
The contact for this apprenticeship is:
FOCUS TRAINING (SW) LIMITED
Maria Gammon
maria.g@tftg.org
01752348980
The reference code for this apprenticeship is VAC1000278421.
Apply now
Closes in 7 days (Saturday 16 November at 11:59pm)
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