Office Assistant Apprentice

Summary

Apprentice will be working as an Office Assistant within a children's supported accommodation and children's home setting. You will be supporting the manager with all aspects of administration which will include calling customers and sending information on services available.Also will be assisting young people with documentation for claims.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

£6.40 per hour for the 1st 12 months. After this period hourly rate will be a min of national min wage rate

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm. 1/2 hr lunch break.

35 hours a week

Possible start date

Thursday 31 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Office duties will include:

Assisting manager with day to day administration
Calling customers and sending emails
Sending information to customers on services provided
Taking messages
Logging receipts of financials on database
Assisting young people when required to complete documentation for claiming allowances
Assisting manager with staff recruitment/interviews
Shopping for office supplies when required.

Where you’ll work

17 DALKEITH ROAD

ILFORD

IG1 1JD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full in-house training provided
No day release required

More training information

Remote training including completion of tasks and assessments, OTJT and EPA

Requirements

Essential qualifications

GCSE in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Employer requires you to complete an acceptable DBS

About this company

EPIC- UK is an established organisation based in Ilford IG1 1JD. EPIC- UK offers support and accommodation for young people with housing needs.

After this apprenticeship

Can progress to Team Leader

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

Carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000274939.

Apply now

Closes in 16 days (Wednesday 30 October at 11:59pm)

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