Apprentice Care Navigator
ROSE MEDICAL PRACTICE
HUDDERSFIELD (HD1 5PU)
Closes in 18 days (Monday 30 November 2026 at 11:59pm)
Posted on 12 November 2026
Contents
Summary
The purpose of the Apprentice Care Navigator is to interact with patients to provide and process information in response to enquiries, concerns and requests about the NHS and practice services. If you want to kick start your career within the NHS, this is a great opportunity!
- Wage
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£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Pay will be reviewed on a regular basis
- Training course
- Customer service practitioner (level 2)
- Hours
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37 hours Monday - Friday. Shifts TBC.
37 hours a week
- Start date
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Monday 4 January 2027
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To work as part of the Care Navigation in a professional manner to provide high quality Patient Services Team, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
- To provide a professional call handling service and associated administration duties.
- To receive and greet patients, i.e. clients and visitors to the Practice, in a welcoming and professional manner in line with the practice's welcoming procedure and to act as a point of contact between patients, clients, healthcare professionals, visitors, the GPs, Partners and Practice Staff.
- To deal with any verbal queries, concerns or complaints from patients, clients, visitors professionally and to escalate to the Patient Services Manager as appropriate.
- To ensure reception, waiting areas and clinical rooms are maintained in a clean and tidy state, preparing and tidying rest and meeting areas when requested, including the making of drinks and washing up.
- To answer/make/assist telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages.
- Identify callers or patients who may present face to face requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department.
Administration
- To provide accurate and up to date information to answer the enquiries of patients, clients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly.
- To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.
- To undertake registrations/deductions of patients at the practice following procedures; receiving, checking forms and providing advice as required.
- To undertake a variety of administration duties including preparing and printing repeat prescriptions according to standard operating procedures at patient’s request, distributing prescriptions, photocopying, emailing, text messaging services, filing, preparation of letters for posting and clerical support to others within the Practice
Where you'll work
140 FITZWILLIAM STREET
HUDDERSFIELD
HD1 5PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NATIONAL BUSINESS COLLEGE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You will attend National Business College, one day per fortnight for off the job training.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
Rose Medical Practice is based in Huddersfield, West Yorkshire and our GP Partners are Dr Satpal Singh & Dr Razwan Ali. We are an NHS service.
https://www.rosemedicalpracticehuddersfield.nhs.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To progress within the Practice into Administrative or Reception role.
Ask a question
The contact for this apprenticeship is:
NATIONAL BUSINESS COLLEGE LIMITED
Keely Carleton
office@nationalbusinesscollege.co.uk
01484 430433
The reference code for this apprenticeship is VAC2000064020.
Apply now
Closes in 18 days (Monday 30 November 2026 at 11:59pm)