Apprentice Customer Service Representative

BLACKBURN BEARINGS LTD

BLACKBURN (BB2 2ES)

Closes on Friday 18 December 2026

Posted on 12 November 2026

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Summary

This vacancy is for an Apprentice Customer Service Assistant based in Blackburn.

The successful applicant will have the opportunity to undertake valuable work experience dealing internal and external customers with whilst gaining on the job qualifications.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am - 5pm.

40 hours a week

Start date

Monday 4 January 2027

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Service Representative, handles customer interaction for the organisation.

Duties include:

  • Handling customer interactions on behalf of the organisation.
  • Responding to customer enquiries via telephone and email.
  • Resolving customer complaints and dealing with any issues professionally.
  • Maintaining accurate customer service records.
  • Providing a high standard of customer service at all times.

Where you'll work

UNIT 9
PEARSON STREET
BLACKBURN
BB2 2ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BLACKBURN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Initiative

About this employer

Blackburn Bearings Ltd is an active company incorporated on April 24, 2026, with its registered office located in Blackburn, Lancashire. The company is involved in the manufacturing and supply of bearings and industrial parts.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in Customer Service working in all professional areas and at all levels. If you are good at IT and enjoy working with others then this Apprenticeship could give your career a great start.

Ask a question

The contact for this apprenticeship is:

BLACKBURN COLLEGE

Morgan Horne

morgan.horne@blackbunr.ac.uk

0125454659

The reference code for this apprenticeship is VAC2000064015.

Apply now

Closes on Friday 18 December 2026