Apprentice Pharmacy Services Assistant (Bourneville Pharmacy)
Bournville Pharmacy
Birmingham (B30 2AA)
Closes in 7 days (Thursday 19 November 2026 at 11:59pm)
Posted on 12 November 2026
Contents
Summary
This role is an exciting opportunity to join a small supportive pharmacy team, gain valuable experience, and work towards a recognised qualification, with opportunities for future progression.
- Wage
-
£16,640 to £26,436.80, depending on your age
National Minimum Wage
- Training course
- Pharmacy services assistant (level 2)
- Hours
-
Monday to Friday, 9:00am to 6:00pm, with a 30-minute lunch break. Some occasional Saturday working may also be required.
40 hours a week
- Start date
-
Monday 7 December 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Handling customer queries with confidence
- Collection of prescription charges / checking patient exemption statements
- Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage
- Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions
- Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record / logbook
- Ensuring that all dispensary equipment is kept clean and in good working order
- Maintaining full and accurate records of all dispensing transactions
- Ordering and unpacking drugs and dressings
- Dispensing and checking repeat prescriptions and prescriptions from surgeries under the supervision of a dispenser
- Taking orders for repeats and dealing with queries from district nurses and support staff
- Using the computer to keep records up to date
- Dealing with queries from patients regarding their prescriptions
- Handling controlled drugs (and keeping a register)
- Handling prescription money and operating / balancing the till
- Assisting when required to meet targets in relation to the dispensing doctors' scheme
- Assisting in stock checks, control record / logbook
Where you'll work
45 Sycamore Road
Bournville
Birmingham
B30 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BIRMINGHAM METROPOLITAN COLLEGE
Training course
Pharmacy services assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Maintain the interests of individuals and groups, making patients and their safety the first concern.
- Provide person-centred care and support in pharmacy settings, including settings where patients are not physically present.
- Respect equality, diversity and inclusion and cultural differences, ensuring that person-centred care is not compromised because of personal values and beliefs.
- Listen to and communicate effectively with users of pharmacy services, which may include individual patients, carers, other members of the pharmacy or healthcare team, other health and social care staff using a range of techniques to determine their needs.
- Adapt information and communication style to meet the needs of particular audiences and communication channels.
- Apply the principles of consent as appropriate to the role.
- Maintain confidentiality of individuals using pharmacy services.
- Apply the principles of information governance as required by the role.
- Use digital technology in pharmacy services in line with organisation and GPhC policies.
- Assist in the provision of pharmacy services as required by the role.
- Dispense and supply medicines and medical devices as required by the role.
- Advise on the use of medicines and medical devices as required by the role.
- Work within the limits of own knowledge and skills, seeking support and referring to others when needed.
- Work effectively as part of the pharmacy team and the wider healthcare team.
- Refer issues and individuals as appropriate to another member of the pharmacy team, other health and social care staff, organisations or services.
- Apply health and safety policies relevant to the role, recognising hazards and acting appropriately to avoid harm to self and others.
- Apply and work within the legal and regulatory requirements, local processes and standard operating procedures as applicable to the role.
- Use feedback on performance and reflection, to identify and act on own learning needs.
- Apply legal and regulatory requirements, including best practice in the context of the role, using systems and accurate performance of pharmacy tasks.
- Promote own and others mental health, wellbeing and resilience.
- Apply sustainable working practices, including the efficient use of resources and how to recycle, reuse and safely dispose of waste in line with organisational policies.
- Maintain the interests of individuals and groups, making patients and their safety the first concern.
- Provide person-centred care and support in pharmacy settings, including settings where patients are not physically present.
- Respect equality, diversity and inclusion and cultural differences, ensuring that person-centred care is not compromised because of personal values and beliefs.
- Listen to and communicate effectively with users of pharmacy services, which may include individual patients, carers, other members of the pharmacy or healthcare team, other health and social care staff using a range of techniques to determine their needs.
- Adapt information and communication style to meet the needs of particular audiences and communication channels.
- Apply the principles of consent as appropriate to the role.
- Maintain confidentiality of individuals using pharmacy services.
- Apply the principles of information governance as required by the role.
- Use digital technology in pharmacy services in line with organisation and GPhC policies.
- Assist in the provision of pharmacy services as required by the role.
- Dispense and supply medicines and medical devices as required by the role.
- Advise on the use of medicines and medical devices as required by the role.
- Work within the limits of own knowledge and skills, seeking support and referring to others when needed.
- Work effectively as part of the pharmacy team and the wider healthcare team.
- Refer issues and individuals as appropriate to another member of the pharmacy team, other health and social care staff, organisations or services.
- Apply health and safety policies relevant to the role, recognising hazards and acting appropriately to avoid harm to self and others.
- Apply and work within the legal and regulatory requirements, local processes and standard operating procedures as applicable to the role.
- Use feedback on performance and reflection, to identify and act on own learning needs.
- Apply legal and regulatory requirements, including best practice in the context of the role, using systems and accurate performance of pharmacy tasks.
- Promote own and others mental health, wellbeing and resilience.
- Apply sustainable working practices, including the efficient use of resources and how to recycle, reuse and safely dispose of waste in line with organisational policies.
Training schedule
The standard includes off-the-job training that will follow the time allocations outlined in the Occupational Standard and is a requirement with Birmingham Metropolitan College.
The off-the-job training will be delivered from Mathew Boulton College, Birmingham, on a day release basis.
Apprentices are graded according to their performance in the EPA.
Upon successful completion, the apprentice will achieve a Pharmacy Services Assistant Level 2 qualification.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
We are a local independent Pharmacy. We have been owned and run by the same family since 1970. We aim to provide health care for the local community.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential progression onto the Level 3 Pharmacy Technician apprenticeship.
Further progression may well be available in other areas within the Pharmacy sector, upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BIRMINGHAM METROPOLITAN COLLEGE
Recruitment Team
recruitment@bmet.ac.uk
0121 362 1122
The reference code for this apprenticeship is VAC2000064003.
Apply now
Closes in 7 days (Thursday 19 November 2026 at 11:59pm)