Quality Administrator Apprentice
SERCO GROUP PLC
Birmingham (B91 3QJ)
Closes in 18 days (Monday 30 November 2026)
Posted on 12 November 2026
Contents
Summary
Day to day, you'll be keeping quality records and evidence accurate, preparing information for quality reviews and audits, and supporting colleagues across Serco's internal apprenticeship provision. The work is varied, consequential, and sits at the heart of how Serco develops its people.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Quality practitioner (level 4)
- Hours
-
37.5 hours per week, Monday – Friday, 09:00 – 17:00
37 hours 30 minutes a week
- Start date
-
Monday 25 January 2027
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
· Maintaining accurate quality trackers, records and reports in line with agreed processes, ensuring information is complete and up to date.
· Collecting, collating and inputting quality and performance information, including learner feedback and sampling outcomes, with basic checks for accuracy and consistency.
· Supporting the administration of learner and programme sampling and quality review activity by preparing information, completing evidence requests and maintaining the audit trail.
· Producing routine reports and summaries from agreed data sources using spreadsheets and other approved systems.
· Responding to routine requests for quality and learner information accurately and within agreed timescales.
· Gathering and collating learner and stakeholder feedback to help identify themes, challenges and opportunities to improve the learner experience.
· Maintaining the team skills matrix and supporting documentation so that evidence of occupational competence is accurate and readily available.
· Building and maintaining a complete evidence base to support internal and external quality reviews, audits and inspection activity.
· Working professionally with learners, Line Managers, Development Coaches, Awarding Organisations and Partner Providers on delegated quality administration activities.
· Handling learner and colleague information confidentially in line with data protection requirements, and escalating any gaps, inconsistencies or risks to the right colleague.
Where you'll work
31 Homer Road
Solihull
Birmingham
B91 3QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Quality practitioner (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Identify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.
- Communicate using appropriate methods (verbal, written, visual) to influence internal and external stakeholders, using appropriate questioning techniques such as open questions, leading questions.
- Identify, collect and analyse relevant quality data using appropriate tools and techniques such as Pareto analysis, statistical methods and trending analysis.
- Apply methods and tools to improve the quality performance of processes, products and services such as production control plans, standardised work, use of failure modes and effects.
- Identify, analyse and prioritise quality specific risks and opportunities. Support the development, implementation and effectiveness of resulting actions.
- Plan and conduct system, product or process audits.
- Assess the effectiveness of the measurement systems using tool such as Measurement Systems Analysis.
- Identify requirements from technical documents, commercial input or stakeholder statements and converting to definitions that can drive the organisations processes
- Identify gaps in process performance and develop improvement plans to close gaps.
- Apply structured problem solving including identification, definition, measurement, analysis, improvement and control methods and tools.
- Communicate organisational quality strategy to all levels of the organisation.
- Identify who the internal and external stakeholders are and their current and optimal positions (such as hostile, help it work, opposed, uncooperative, indifferent, hesitant, enthusiastic support) required to support quality related activities.
- Identify, interpret and apply relevant legal, governmental or industry regulations affecting the organisation.
- Communicate using appropriate methods (verbal, written, visual) to influence internal and external stakeholders, using appropriate questioning techniques such as open questions, leading questions.
- Identify, collect and analyse relevant quality data using appropriate tools and techniques such as Pareto analysis, statistical methods and trending analysis.
- Apply methods and tools to improve the quality performance of processes, products and services such as production control plans, standardised work, use of failure modes and effects.
- Identify, analyse and prioritise quality specific risks and opportunities. Support the development, implementation and effectiveness of resulting actions.
- Plan and conduct system, product or process audits.
- Assess the effectiveness of the measurement systems using tool such as Measurement Systems Analysis.
- Identify requirements from technical documents, commercial input or stakeholder statements and converting to definitions that can drive the organisations processes
- Identify gaps in process performance and develop improvement plans to close gaps.
- Apply structured problem solving including identification, definition, measurement, analysis, improvement and control methods and tools.
- Communicate organisational quality strategy to all levels of the organisation.
- Identify who the internal and external stakeholders are and their current and optimal positions (such as hostile, help it work, opposed, uncooperative, indifferent, hesitant, enthusiastic support) required to support quality related activities.
Training schedule
Remote based training
Requirements
Essential qualifications
GCSE in:
- English (grade A-C/9-4)
- Maths (grade A-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
About this employer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
· Onsite learning is paid, and completely transferable, full training and support is provided to help you on your pathway to a potential career
· Opportunity to gain practical experience in quality administration, data handling and evidence management
Ask a question
The contact for this apprenticeship is:
MBKB LTD
The reference code for this apprenticeship is VAC2000063973.
Apply now
Closes in 18 days (Monday 30 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.