Apprentice - IT Digital Support Technician
Thurrock Council
Essex (RM17 6SL)
Closes in 17 days (Sunday 29 November 2026)
Posted on 11 November 2026
Contents
Summary
This apprenticeship would suit anyone looking for a career in IT Digital Support, whether you’re a school-leaver or looking for a career change. You’ll be part of the IT Customer Experience / Helpdesk Team who are responsible for supporting and improving a wide range of critical digital applications used across the organisation.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Pay will be National Minimum Wage according to your age
- Training course
- Digital support technician (level 3)
- Hours
-
Example - Monday - Thursday, 8.45am - 5.15pm and Friday, 8.45am - 4.45pm.
37 hours a week
- Start date
-
Monday 11 January 2027
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Corporate Services Directorate plays a central role in supporting the Council to deliver reliable, efficient and secure services to residents. The Customer Experience Team is responsible for supporting and improving a wide range of critical digital applications used across the organisation.
The team works closely with frontline services, internal teams and external suppliers to ensure systems are stable, secure and meet evolving business needs. It focuses on continuous improvement, helping services make better use of technology, data and insight to deliver high-quality outcomes for the community.
As a Digital Support Technician Apprentice you will be responsible for:
- Supporting the resolution of incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures
- Responding to queries online, by phone or in person, following service procedures and quality standards, and using personal initiative to provide the best possible customer service overall
- Carrying out the installation or repair of IT equipment and software in Council and partner locations as directed
- Supporting the Service Desk and their responsibilities
- Proactively keeping users informed throughout all stages of all processes
- Maintaining accurate records relating to incidents, requests, assets, licences, and other aspects of IT service management
- Providing on-site support and guidance to users of devices and systems as required
- Participating in team meetings, training, and other team activities.
Working with other team members, and business managers across the department to improve support to the business - The key responsibilities and duties of the role are neither exclusive nor exhaustive. All workers are expected to operate flexibly to support delivery of services for IT Support and from time to time will be required to undertake responsibilities, outside the normal remit of role description as required by the line manager, which are broadly commensurate with the job level and scope of competence
Where you'll work
Civic Offices
New Road
Grays
Essex
RM17 6SL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GINGER NUT MEDIA LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
- Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
- Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
- Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- Adapt communication techniques for different audiences and or situations.
- Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
- Risk assess the organisational impact of decisions that they take
- Use digital services, tools, and or systems as part of continuous improvement
- Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
- Communicate with, and or advise end users in the use of digital systems or resources
- Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
- Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
- Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
- Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
- Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- Adapt communication techniques for different audiences and or situations.
- Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
- Risk assess the organisational impact of decisions that they take
- Use digital services, tools, and or systems as part of continuous improvement
- Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
- Communicate with, and or advise end users in the use of digital systems or resources
- Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
Training schedule
- You will study towards the Level 3 Digital Support Technician Apprenticeship qualification and will be practicing the skills learnt in your day-to-day job
- Training will be provided by Gingernut Training. A tutor will be allocated to you to support you throughout your qualification and meet with you regularly
- You will be allocated time for off-the-job training. This will be within your paid working hours. These hours can be spread across the week and will be agreed between yourself, your line manager and your tutor
- As a Level 3 qualification, Functional Skills Level 2 in English and Maths or GCSE Grades 4-9 (or C and above) is required
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
About this employer
Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
https://egst.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/jobs (opens in new tab)
Company benefits
Generous annual leave entitlement, Local Government Pension Scheme, regular training and support, Employee Assistance Programme and wellbeing support, Staff discounts and local offers, Supportive and inclusive working environment.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship prepares you for career in IT Digital Support. At the end of your apprenticeship, you will be supported to apply for suitable vacancies (subject to availability).
Ask a question
The contact for this apprenticeship is:
Thurrock Council
Recruitment Team
recruitment@thurrock.gov.uk
The reference code for this apprenticeship is VAC2000063930.
Apply now
Closes in 17 days (Sunday 29 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.