Business Administrator Apprenticeship
SPARK EDUCARE CIC
FRIAR STREET (RG1 1DX)
Closes in 16 days (Monday 30 November 2026 at 11:59pm)
Posted on 13 November 2026
Contents
Summary
This is a fantastic opportunity to join SPARK Exam Centre To support the Centre Manager and examination team with reception, administration and customer service while developing professional skills through a structured Level 3 apprenticeship.
- Wage
-
£12,480 to £19,827.60, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Specific working days and times to be agreed according to the centre's operational requirements.
30 hours a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception and customer service
- Welcome examination candidates and visitors professionally and courteously
- Respond to telephone calls, emails and routine enquiries, referring complex matters to authorised colleagues.
Administration and office support
- Maintain accurate electronic and paper records, correspondence and appointment information
- Assist with filing, data entry, office communications and general administrative tasks.
Examination centre operations
- Support candidate registration, identity checks and examination-room preparation under supervision
- Follow examination-partner procedures, confidentiality requirements and operational instructions
Candidate security, privacy and dignity
- Assist with approved candidate security screening, including privacy-sensitive checks involving female candidates and religious head coverings, where required by examination-partner procedures
- No candidate security searches or sponsor-controlled examination duties may be undertaken until all required checks, training and relevant examination-partner authorisations are complete
- Respect candidate privacy, dignity and religious sensitivities; refer uncertainties promptly to the Centre Manager
Where you'll work
OFF FRIAR ST
MERCHANTS PL
30-31
FRIAR STREET
RG1 1DX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHILTERN TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The face to face teaching sessions are held at Chiltern Training in central Reading and take place 1x a month @1.30-4pm.
Address:
5th Floor, One Valpy, 20 Valpy Street, Reading RG1 1AR.
More training information
Chiltern Training are a private Training Provider based in Reading. We work throughout the Thames Valley and have been delivering training for over 30 years.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Clear communication
- Reliable
- Punctual
- Professional
- Respectful manner
- Willingness to lean
- Respect for confidentiality
- Respect cultural differences
Other requirements
Candidate Security and Privacy
The role includes supporting examination-centre security procedures, which may involve privacy-sensitive checks of female candidates, including checks relating to religious head coverings (such as hijabs).
These procedures must be carried out by appropriately authorised female personnel, in accordance with examination-partner requirements, while maintaining the privacy, dignity and religious sensitivities of candidates.
The successful applicant will receive appropriate training and authorisation before undertaking any such duties.
About this employer
We run an exam centre for certification and recertification assessments.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Completing a Level 3 Business Administrator apprenticeship serves as a strong foundation that opens up immediate internal promotion, lateral movement, or higher-level training routes.
Intermediate & Senior Support: Senior Business Administrator, Administration Team Leader, Office Coordinator, or Business Support Officer
Ask a question
The contact for this apprenticeship is:
CHILTERN TRAINING LIMITED
The reference code for this apprenticeship is VAC2000063871.
Apply now
Closes in 16 days (Monday 30 November 2026 at 11:59pm)