ICT Support Technician Apprentice

REED SPECIALIST RECRUITMENT LIMITED

London (EC1M 3HE)

Closes on Wednesday 30 December 2026

Posted on 10 November 2026

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Summary

This apprenticeship offers an excellent opportunity to begin a career within the IT team of a law firm. Working alongside experienced IT professionals, you will provide first-line technical support, assist colleagues with hardware, software and Microsoft 365 issues, and help maintain a secure and efficient technology environment.

Wage

£23,000 a year

Minimum wage rates (opens in new tab)

Wage is £23k - £25k p/a

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm. Shifts TBC

37 hours 30 minutes a week

Start date

Tuesday 5 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship offers an excellent opportunity to begin a career within the IT team of a law firm. Working alongside experienced IT professionals, you will provide first-line technical support, assist colleagues with hardware, software and Microsoft 365 issues, and help maintain a secure and efficient technology environment.

You will develop practical skills in troubleshooting, device configuration, IT security, cloud technologies, networking, documentation and customer service while working towards a Level 3 Information Communications Technician apprenticeship.

 

What You Will Do

  • Provide first-line IT support to colleagues via desk-side support, telephone, email and ticketing systems.
  • Log, update and manage support tickets, ensuring accurate records and timely resolution.
  • Configure, deploy and support laptops, desktops, mobile devices and peripherals.
  • Support user onboarding and offboarding activities, including account creation and device setup.
  • Troubleshoot hardware, software, printing, network connectivity and Microsoft 365 issues.
  • Maintain IT asset registers, knowledge base articles and technical documentation.
  • Assist with routine maintenance, patching, updates and system health checks.
  • Support cloud-based platforms including Microsoft 365 and Azure services.
  • Follow security policies and assist with cyber security awareness, endpoint protection and compliance activities.
  • Escalate complex incidents appropriately and work closely with third-party suppliers when required.

 

Requirements

Essential:

  • Strong interest in Information Technology and technology support.
  • Good knowledge of Microsoft Windows and Microsoft 365.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organisational abilities.
  • Analytical problem-solving mindset.
  • Ability to maintain confidentiality and handle sensitive information responsibly.

 

Skills, Knowledge & Personal Qualities

  • Strong interest in Information Technology and a desire to build a long-term career in IT support and infrastructure.
  • Excellent communication skills with the ability to explain technical issues clearly to users with varying levels of technical knowledge.
  • Strong customer service skills with a professional and approachable manner when supporting colleagues and stakeholders.
  • Good analytical and problem-solving skills, with the ability to diagnose and troubleshoot ICT issues using a logical approach.
  • Ability to document technical issues accurately, maintain records and follow escalation procedures where required.
  • Good organisational skills with the ability to prioritise workload and manage support requests effectively.
  • Willingness to learn new technologies including networking, cloud services, virtualisation and device management.
  • Ability to work independently and as part of a team, demonstrating initiative and accountability for personal development.
  • Strong attention to detail when configuring hardware, software and user accounts.
  • Positive attitude, enthusiasm for learning and commitment to continuous professional development.

 

Desirable Skills

  • Basic understanding of networking concepts such as Wi-Fi, switches, routers and IP addressing.
  • Familiarity with mobile devices, Windows laptops and desktop hardware.
  • Exposure to Microsoft Azure, Intune or other cloud-based technologies.
  • Awareness of PowerShell or other scripting technologies.

 

Where you'll work

50 Farringdon Road
London
EC1M 3HE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 +)
  • Maths (grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Positive attitude
  • Motivated
  • Passion for ICT
  • Hardware and software
  • Troubleshooting
  • Office 365
  • IT Support
  • Excellent time management

About this employer

Reed is a global company with a mission to improve lives through work, achieved through its recruitment, learning, and philanthropic services

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Potential full-time position for the right candidate after completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000063708.

Apply now

Closes on Wednesday 30 December 2026