Level 2 Customer Service Admin Apprentice
DAVID STAGG & ASSOCIATES LTD
Great Baddow (CM2 8JT)
Closes in 19 days (Sunday 29 November 2026 at 11:59pm)
Posted on 10 November 2026
Contents
Summary
We are seeking a motivated and enthusiastic Apprentice Customer Service Administrator to join our busy and supportive team.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
37.5 hours per week. Monday - Friday (6 hours off job training day to be confirmed).
37 hours 30 minutes a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Customer Service Administrator, you will play an important role in supporting the smooth running of our office and providing excellent customer service to clients and colleagues.
Your duties may include:
- Answering incoming telephone calls and directing enquiries appropriately.
- Responding to customer emails and providing updates.
- Maintaining accurate records and updating company systems.
- Assisting with scheduling appointments and coordinating diaries.
- Producing and filing documentation.
- Supporting the Contracts and Administration teams with day-to-day tasks.
- Liaising with customers, suppliers, and engineers.
- Learning company processes and contributing to continuous improvement activities.
- Working towards achieving your Level 2 Customer Service Practitioner Apprenticeship Standard.
Where you'll work
D S A Electrical Electron House
West Hanningfield Road, Great Baddow
Great Baddow
CM2 8JT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHELMSFORD COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Level 2 Customer Service Practitioner Apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- Maths (grade 1)
- English (grade 1)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT Literate
- Dependable
Other requirements
Travel to and from the location of work. It is an office based role.
About this employer
For 30 years, family run DSA Electrical has been offering high quality electrical contracting services for clients across Essex and the South East in a broad range of sectors. From one-off projects to multi-year contracts, we are able to tailor solutions to suit any requirement and we take pride in our integrity and commitment. Innovation is at the forefront of our company and our technical capabilities mean that we are able to offer a range of bespoke solutions and exceptional service on all levels. Our team of highly qualified industry professionals has decades of experience and is dedicated to providing you with value for money solutions which exceed your expectations. Whether your project is large or small, our team is committed to providing you with reliable services, trusted advice and the highest standard of expertise.
https://www.dsaelectrical.com (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Completion of the Level 2 Customer Service Practitioner Apprenticeship.
Ask a question
The contact for this apprenticeship is:
CHELMSFORD COLLEGE
Amar Patel
PatelA@chelmsford.ac.uk
01245 265611
The reference code for this apprenticeship is VAC2000063693.
Apply now
Closes in 19 days (Sunday 29 November 2026 at 11:59pm)