Hospitality Team Member Apprentice
The Kaffee
GILLINGHAM (SP8 4PY)
Closes in 19 days (Wednesday 2 December 2026 at 11:59pm)
Posted on 12 November 2026
Contents
Summary
Join our family-run speciality coffee shop in Gillingham. You'll learn to make great coffee, look after our customers, help with brunch and gelato, and keep the café running smoothly, all while working towards a Level 2 Hospitality Team Member qualification.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Food and beverage team member (level 2)
- Hours
-
Shifts during café opening hours, between 8:30am and 4pm (3pm on Sundays), including weekend work. Rota shared in advance.
30 hours a week
- Start date
-
Wednesday 9 December 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learning to make espresso-based drinks to our house recipes, including milk texturing and latte art.
- Taking orders and payments on the till and giving every customer a warm, friendly welcome.
- Serving food and drinks to tables and helping prep our brunch and warm food.
- Serving gelato and looking after the cake counter.
- Keeping the café clean and tidy, and following our food hygiene and allergen procedures.
- Helping with deliveries, stock rotation and opening and closing checks.
Where you'll work
THE OLD LIBRARY
STATION ROAD
GILLINGHAM
SP8 4PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YEOVIL COLLEGE
Training course
Food and beverage team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
College attendance at Yeovil College will be one morning a week throughout the apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 9 – 4 / A* - C)
- Maths (grade 9 – 4 / A* - C)
Desirable qualifications
Level 2 Certificate in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Creative
- Initiative
- Patience
- Physical fitness
Other requirements
A genuine interest in coffee, food and hospitality; happy to work weekends.
About this employer
The Kaffee is an independent, family-run speciality coffee shop on Gillingham high street, opened in 2024. We're known for great coffee and brunch, with daily gelato, warm food and Friday cocktails, all served with a warm, unpretentious welcome. We're a small, friendly team and we love teaching people the craft.
If you're enthusiastic, love working with people and want to learn proper coffee, we'd love to hear from you.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We're a small, growing independent business (including our mobile coffee cart launching in 2027). For the right person there's the chance of a permanent role once the apprenticeship is complete, with progression towards senior barista or shift supervisor.
Ask a question
The contact for this apprenticeship is:
YEOVIL COLLEGE
Pippa Rumbles
pippa.rumbles@yeovil.ac.uk
01935 845561
The reference code for this apprenticeship is VAC2000063672.
Apply now
Closes in 19 days (Wednesday 2 December 2026 at 11:59pm)