Administration Assistant Apprentice

DR CEMBALA MOBLEY & CROSSTHWAITE

Hertford (SG14 1BN)

Closes in 24 days (Friday 4 December 2026 at 11:59pm)

Posted on 10 November 2026

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Contents

Summary

We have an exciting opportunity for an enthusiastic and motivated individual to join our team at Lea Wharf Medical as an Administration and Reception Assistant Apprentice.

This role offers the opportunity to develop valuable administrative, communication and customer service skills within a busy GP practice.

Wage

£16,575 a year

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Friday 10.00am - 6.30pm.

37 hours 30 minutes a week

Start date

Friday 18 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering incoming telephone calls, responding to patient enquiries and directing requests to the appropriate team or healthcare professional
  • Supporting the front reception desk, welcoming patients and assisting with general enquiries
  • Booking, amending and cancelling patient appointments in accordance with practice procedures
  • Completing administrative tasks and patient requests accurately and within appropriate timescales
  • Processing incoming correspondence, emails and electronic communications
  • Managing and actioning tasks through the practice's clinical system, following established procedures and guidance
  • Supporting the administration team with day-to-day duties, including data entry, scanning, filing and updating patient information
  • Maintaining accurate and up-to-date patient records on the practice's clinical system
  • Supporting prescription administration processes, including directing patient requests appropriately
  • Providing patients with information about practice services and how to access them
  • Assisting with the arrangement of patient transport, home visits and other administrative requests where required.
  • Supporting colleagues across different administrative teams to ensure the smooth running of the practice
  • Maintaining a clean, tidy and professional reception and working environment
  • Handling confidential patient information appropriately and complying with GDPR, data protection and practice confidentiality policies
  • Undertaking training and development activities as part of the apprenticeship programme
  • Carrying out other reasonable administrative duties as required to support the practice

Where you'll work

17 Bircherley Green
Hertford
SG14 1BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HERTFORD REGIONAL COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Working towards Level 2 Administration Assistant Apprenticeship Standard. Work based learning with attendance once per month at Hertford Regional College, Broxbourne Campus.

Requirements

Essential qualifications

GCSE in:

  • English (grade 1-9)
  • Maths (grade 1-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Patience
  • Punctual
  • Approachable
  • Caring

Other requirements

This role will be full time patient facing, telephone and computer based, Monday to Friday.

About this employer

Lea wharf Medical in Hertford is a busy GP Practice serving the local community of Hertford. Providing Healthcare and preventative treatments. Ensuring each patient’s individual needs and experience are our first consideration and at the heart of everything we do.

Lea Wharf has now moved to a brand-new, purpose-built practice. Our new premises are designed to offer an even better experience for our patients, with improved facilities and a welcoming environment.

https://www.leawharfmedical.nhs.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be opportunities for progression and a permanent position subject to business needs, performance and successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HERTFORD REGIONAL COLLEGE

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

The reference code for this apprenticeship is VAC2000063668.

Apply now

Closes in 24 days (Friday 4 December 2026 at 11:59pm)