Patient Experience Coordinator Apprenticeship
The Doctor's Clinic
City Of Westminster (NW8 9AT)
Closes in 24 days (Friday 4 December 2026 at 11:59pm)
Posted on 10 November 2026
Contents
Summary
You'll work directly with our doctors and leadership team to ensure every patient interaction reflects our premium standards.
One moment you'll be welcoming patients into our beautiful clinic, the next you'll be filming an Instagram Reel with one of our doctors or helping organise a patient education event.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Mon - Fri: 09:00 - 18:00
Sat: 10:00 - 17:00
Sun: Closed
37 hours 30 minutes a week
- Start date
-
Monday 7 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Deliver an exceptional patient experience
- Welcome patients warmly and professionally
- Ensure every patient feels valued and cared for
- Prepare refreshments and maintain an immaculate reception area
- Coordinate smooth patient flow throughout the day
- Manage incoming telephone calls and enquiries
- Respond promptly to emails and online enquiries
- Book, amend and optimise clinician appointments
- Process payments and issue invoices
- Support patients with membership enquiries and health screening packages
Practice administration
- Coordinate clinician diaries
- Prepare consultation rooms
- Manage incoming correspondence
- Scan and upload documents
- Liaise with laboratories and external providers
- Monitor stock levels and order supplies
- Support compliance with CQC, GDPR and clinic policies
- Assist with quality improvement projects where appropriate
Social media & marketing
This role includes dedicated time each week to support the growth of the practice.
Responsibilities include:
- Film and photograph clinicians for Instagram, Facebook, LinkedIn and TikTok
- Capture high-quality behind-the-scenes content
- Schedule approved social media posts
- Help manage our content calendar
- Monitor comments and messages
- Encourage satisfied patients to leave Google reviews (in line with practice policy)
- Assist with email newsletters and patient communications
- Help organise patient events and educational evenings
- Maintain marketing materials throughout the clinic
- Work with external marketing agencies where required
- Bring fresh ideas to help grow the practice
Where you'll work
50
Abbey Gardens
St Johns Wood
City Of Westminster
NW8 9AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
POULTEC TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Comfortable using Microsoft
- Ability to multitask
Other requirements
Desirable Experience
● Previous private healthcare experience
● Medical reception or patient coordinator experience
● Social media content creation
● Meta Business Suite
● Basic photography or videography
● CRM or practice management systems
● Event coordination
About this employer
At The Doctor's Clinic, we believe visiting your GP should feel calm, welcoming and genuinely personal.
We're building a modern private medical practice that combines outstanding clinical care with exceptional service. Our patients choose us because they value time, continuity, expertise and an
experience that feels more like a luxury hotel than a traditional waiting room.
We're looking for an exceptional Patient Experience Coordinator to become the face of our clinic.
This isn't a traditional receptionist role.
You'll be responsible for creating an outstanding patient experience from the moment someone contacts us, while also helping us grow through social media, patient engagement and marketing
initiatives.
If you thrive on delivering exceptional customer service, enjoy creating content and take pride in making every detail perfect, we'd love to hear from you.
https://doctorsclinic.uk/ (opens in new tab)
Company benefits
- Performance-related bonus
- Pension
- 28 days annual leave (including bank holidays)
- Ongoing training and professional development
- Opportunity to shape a growing premium healthcare business
- Modern, beautiful clinic in St John's Wood
- Supportive leadership team
- A role where your ideas genuinely matter
- Career progression as the practice grows
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After six months you will:
● Be the welcoming face of our clinic
● Deliver a consistently outstanding patient experience
● Keep our clinics running efficiently
● Help increase patient satisfaction and online reviews
● Support the growth of our social media presence
● Contribute ideas that improve how we work
● Be a trusted member of a close-knit, ambitious team
Ask a question
The contact for this apprenticeship is:
POULTEC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000063652.
Apply now
Closes in 24 days (Friday 4 December 2026 at 11:59pm)