Digital Business Administrator Apprentice
East Kent College
Canterbury (CT1 3AJ)
Closes in 30 days (Thursday 10 December 2026 at 11:59pm)
Posted on 10 November 2026
Contents
Summary
Working as part of the Digital Services team, you will support digital business operations by maintaining records, assisting with service management processes, coordinating with stakeholders, supporting administrative tasks, and contributing to the continuous improvement of digital systems and services across the organisation.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Administration assistant (level 2)
- Hours
-
Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.
37 hours a week
- Start date
-
Monday 11 January 2027
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Supporting Digital Services with purchasing activities, including procurement requests, supplier coordination, purchase order processing, invoice tracking, and ensuring compliance with organisational procurement policies
- Supporting Digital Services in the administration of work orders, including the creation, tracking, updating, and closure of work orders, ensuring accurate record keeping, timely processing, and effective coordination with internal teams and external suppliers
- Support Digital Services in the development, maintenance, and continuous improvement of knowledge base articles for use within the helpdesk system, ensuring documentation is accurate, accessible, and aligned with service management processes
Where you'll work
New Dover Road
Canterbury
CT1 3AJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EKC GROUP
Training course
Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Training schedule
- Training is mainly delivered through monthly virtual classroom sessions and workshops, supported by one-to-one online sessions with a specialist tutor
- Apprentices also complete workplace learning, shadowing and mentoring as part of their role
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
- Passing a DBS check
- There may be possibility to travel to other EKC sites for meetings
About this employer
EKC Group is one of the largest education and training providers in the South East, supporting thousands of learners, apprentices and employers across Kent each year. The Group is made up of a number of colleges, training businesses and commercial enterprises, all working towards a shared goal of transforming lives through learning.
Joining EKC Group means becoming part of an organisation that values innovation, collaboration and making a positive difference to local communities through education and skills development.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Possibility of securing a permanent position within EKC Group
Ask a question
The contact for this apprenticeship is:
EKC GROUP
Blue Vinall
blue.vinall@ekcgroup.ac.uk
01227 811315
The reference code for this apprenticeship is VAC2000063556.
Apply now
Closes in 30 days (Thursday 10 December 2026 at 11:59pm)