Apprentice – Service Industries
Waltham Forest College
London (E17 4JB)
Closes in 12 days (Sunday 22 November 2026)
Posted on 10 November 2026
Contents
Summary
You will support the administrative functions of the department, including a range of general administrative duties to ensure the smooth running of operations.
- Wage
-
£18,267 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5pm
36 hours a week
- Start date
-
Monday 4 January 2027
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To complete an appropriate apprenticeship standard:
- To promote the highest possible standards in customer care, equal opportunities and health and safety practices for the benefit of learners and the wider community served by the College.
- To be responsible for the day-to-day operational running of the Service Industries Department
- To regularly liaise with stakeholders to promote services to maximize income targets.
- To deal with stakeholders, parents and students, enquiries.
- To safeguard and promote the welfare of children, young people and vulnerable adults derved by the college.
- To co-ordinate the monitoring and control of stock.
- To assist in processing purchase orders and invoices for goods and services.
- To carry out reconciliation duties involving the use of the college Finance Systems spread sheet.
- To promote sales of retail stock.
Where you'll work
707 Forest Road
Walthamstow
London
E17 4JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Waltham Forest College has been rated ‘Outstanding’ by Ofsted following its most recent inspection and has distinguished itself as one of only a small number of General Further Education Colleges across the country to achieve the prestigious ‘Outstanding’ rating.
Waltham Forest College has been named one of The Sunday Times Best Places to Work 2025, a testament to its exceptional employee experience and organisational culture. Survey results revealed staff engagement and confidence in leadership to be significantly above the national average, underlining the College’s focus on wellbeing, inclusivity, and professional growth.
Ranked in the top 5% of GFE colleges nationally for student achievement, Waltham Forest College continues to be an aspirational destination for learners. With state-of-the-art industry-standard facilities, a dedicated and expert teaching team, and a strong network of employer partnerships, the College ensures students are future-ready and equipped for success.
Company benefits
We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including a career average pension scheme, employee assistance programme, enhanced sick pay, NUS Employee discount, free onsite parking, cycle to work scheme and Sodexo benefits scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
As an apprentice, I hope to progress into a permanent role within an outstanding college, continue developing my skills, and take on greater responsibilities in my career.
Ask a question
The contact for this apprenticeship is:
Waltham Forest College
Recruitment Team
wfcrecruitment@waltham.ac.uk
The reference code for this apprenticeship is VAC2000063511.
Apply now
Closes in 12 days (Sunday 22 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.