Lettings Administrator Apprentice
BPMG LIMITED
ILFORD (IG2 6EW)
Closes in 25 days (Monday 7 December 2026 at 11:59pm)
Posted on 12 November 2026
Contents
Summary
Client Communication: Registering applicants, booking viewings, and matching tenants to properties.
AI Integration: Using automated CRM systems, AI-driven chatbots for lead qualification, and automated listing descriptions.
Negotiation & Admin: Assisting with offers, referencing, and tenancy agreements under supervision.
- Wage
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£13,520 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
The candidate will work at least 32.5-hours per week, but may work up to 35-hours per week at £8 per hour.
First years annual wage is from £13,520 to £14,560 depending on how many hours worked.
This wage will increase after the first 12-months, up to National Minimum Wage for Age if not more, (to be discussed.)
- Training course
- Business administrator (level 3)
- Hours
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Office Opening Times: Monday to Friday 9.30am – 5.00pm, with 30minutes for lunch. Candidate will work a minimum of 32.5hours between our office opening timings.
32 hours 30 minutes a week
- Start date
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Tuesday 8 December 2026
- Duration
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1 year 9 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for an enthusiastic and organised Office Administrator apprentice to support our Lettings and Property Management teams, while gaining experience across all areas of a busy estate agency.
Key Responsibilities:
General Administration
- Answering calls, emails and greeting clients
- General filing, scanning and document preparation
- Updating and maintaining accurate CRM records
- Managing keys, post, stationery and general office organisation
- Providing administrative support to the wider team
Lettings Administration
- Preparing APTs and tenancy documentation
- Processing and chasing tenant/guarantor referencing
- Assisting with Right to Rent checks and tenancy compliance
- Arranging inventories, check-ins and other tenancy appointments
- Preparing move-in documentation and maintaining tenancy files
- Assisting with renewals, rent reviews and general lettings administration
Property Management
- Logging maintenance issues and work orders
- Liaising with and chasing contractors
- Arranging inspections, inventories and check-outs
- Monitoring and chasing Gas Safety Certificates, EICRs, EPCs and other compliance documents
- Supporting the property management team with day-to-day administration
Where you'll work
447 CRANBROOK ROAD
ILFORD
IG2 6EW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3
- Monthly Tutor/Sessions Online (no need to travel to another destination)
- Work-Based Training
- Functional Skills (Online) Tutor/Assessor Training Monthly (if necessary)
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
Other requirements
- Candidate will ideally be driving already or at least be taking lessons
- Candidate must have IT skills
- Confidence
- Enthusiastic about the role
- Willing to learn
- Professional telephone manner
About this employer
We are committed to offering you a personal and professional residential lettings and property management service for over a decade, throughout which time we have experienced consistent growth by working with our long-standing clients and with new clients joining the firm almost every month.
Letting out your property should be stress-free for you. We use our experience coupled with tried and tested marketing methods to tick all boxes. We are confident that from the very moment you get in touch with Better Lettings, you’ll receive the professional service you expect and deserve.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of this apprenticeship you may be considered for a permanent role with more responsibility.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Linsay Narborough
linsay.narborough@intecbusinesscolleges.co.uk
01788 514 276
The reference code for this apprenticeship is VAC2000063504.
Apply now
Closes in 25 days (Monday 7 December 2026 at 11:59pm)