Customer Account Admin Apprentice

Bold Foods

Stevenage (SG1 3EE)

Closes on Thursday 31 December 2026

Posted on 10 November 2026

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Summary

We’re looking for a proactive, commercially minded Customer Account Admin to join our sales and customer service team. This is a hands-on role that brings together account management, sales, customer service and order administration.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 8am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 4 January 2027

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Account management and customer relationships.
  • Manage a portfolio of B2B customer accounts, acting as the primary day-to-day point of contact. 
  • Build strong, trusted relationships that support long-term customer loyalty and growth. 
  • Conduct regular customer check-ins and account reviews to understand needs, challenges and opportunities. 
  • Monitor account activity, identify at-risk customers and support retention plans where needed. 
  • Deliver best-in-class customer service across every interaction. Revenue growth and account development.
  • Identify and action upselling and cross-selling opportunities across the product range.

Where you'll work

Bank House
Primett Road
Stevenage
SG1 3EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

  • Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required.
  • Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment.
  • Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
  • To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 4 or above)
  • Maths (grade Grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills

About this employer

Bold ideas. Big ambition. Real impact. We’re part of Delightful Food Group. A collective built on decades of expertise across food and beverage, with one clear goal. Do things better. From first concept to final production, we bring together insight, creativity and technical know-how to build what’s next. We don’t just follow the market. We help shape it. We create food and beverage products, ideas and partnerships that deliver real impact. Smarter thinking. Stronger products. Solutions that move our customers forward. At Bold Foods we’re building something bigger. A business driven by bold ideas and big ambition. A team focused on what comes next, not what’s been done before. Because real impact doesn’t happen by accident. It’s built.

https://boldfoods.com/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Customer Service / Customer Account Executive.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

joinus@boldfoods.com

The reference code for this apprenticeship is VAC2000063356.

Apply now

Closes on Thursday 31 December 2026