Business Administration Apprentice
HYDRASUN LIMITED
Stockton-On-Tees (TS17 9LN)
Closes in 20 days (Monday 30 November 2026 at 11:59pm)
Posted on 10 November 2026
Contents
Summary
The Technical Sales Apprentice will support the Customer Service and Sales teams whilst working towards a recognised apprenticeship qualification. The role provides the opportunity to develop knowledge of technical products, customer service, sales processes and business operations within the engineering and industrial supply sector.
- Wage
-
£16,263 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday.
39 hours a week
- Start date
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Thursday 10 December 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist in responding to customer enquiries in a professional, accurate and timely manner.
- Support the preparation, submission and follow-up of quotations under supervision.
- Develop an understanding of customer requirements and assist in identifying appropriate products and solutions.
- Support the processing and management of customer orders from receipt through to delivery and invoicing.
- Build and maintain positive working relationships with customers, suppliers and internal departments.
- Assist in handling and resolving customer complaints, escalating issues where appropriate and ensuring a positive customer experience.
- Maintain accurate customer records, correspondence and documentation.
- Support the team in achieving enquiry response times and order fulfilment targets.
- Learn how to identify opportunities to provide additional products and services that add value to customers.
- Deliver a professional, proactive and customer-focused service at all times.
Where you'll work
2 Perry Avenue
Teesside Industrial Estate
Stockton-On-Tees
TS17 9LN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MIDDLESBROUGH COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
We are a leading international provider of integrated fluid transfer, power and control products to many different sectors worldwide. As part of D2Zero, Hydrasun applies experience, knowledge, and insights for a new energy future.
Our core principles of engagement, accountability, communication and teamwork are cornerstones of our culture and guide us in our work. The right results stem from the right behaviours. Our people are empowered to make change happen. For the benefit of our customers, our industry, our clean energy future.
Our HQ is based in Aberdeen, Scotland with operations throughout the UK and a presence in strategic locations across Europe, Asia, the Middle East, Africa, the USA and South America.
Company benefits
Pension Plan
Increase to Annual Leave with service
Life Assurance
Private Medical Cover
Permanent Health/Income Protection Insurance
Company enhanced Maternity & Paternity Pay
Electric Vehicle Leasing Scheme
EAP & other Health and Wellbeing programmes
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the Level 3 Business Administrator Apprenticeship, there may be the opportunity to secure permanent employment, depending on business needs and available vacancies at the time.
Ask a question
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC2000063344.
Apply now
Closes in 20 days (Monday 30 November 2026 at 11:59pm)