Apprentice Digital Support Technician - Burgess Hill

INVOLVE SELECTION LIMITED

Burgess Hill (RH15 9DG)

Closes in 18 days (Friday 27 November 2026 at 11:59pm)

Posted on 9 November 2026

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Summary

We are recruiting on behalf of a leading trusted admin system company that saves time, work and headaches for out-of-school clubs, with online bookings, live registers, automated invoicing. This apprenticeship involves providing technical and administrative support across data management and digital systems.  

Wage

£17,000 a year

Minimum wage rates (opens in new tab)

A salary range of £17000 - £19000 is on offer depending on performance at interview. 

Training course
Digital support technician (level 3)
Hours
Monday- Friday, 9.00am- 5.30pm.

37 hours 30 minutes a week

Start date

Monday 30 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working closely with the Customer Success & Support Manager, you’ll help customers get the most from our software and products while developing experience across customer support, customer success, software troubleshooting, AI, testing and training.

This isn’t a traditional customer service role. You’ll develop an in-depth understanding of our software and, as your knowledge grows, take increasing ownership of customer queries, system investigations and support improvements.

Customer Support & Success:

You’ll help provide a great experience for our customers by:

  • Responding to customer queries and taking ownership through to resolution
  • Investigating system, account and setup queries
  • Providing clear, friendly and easy-to-follow guidance
  • Recognising when an issue needs to be escalated
  • Supporting new customers with onboarding and system setup
  • Identifying customers who may benefit from additional help or training
  • Gathering customer feedback and identifying recurring issues
  • Systems, testing & product support

You’ll develop a detailed understanding of our products and systems and help us continually improve by:

  • Reproducing and investigating customer-reported issues
  • Identifying whether something is a setup issue, user query or potential system problem
  • Clearly documenting issues for our development team
  • Testing bug fixes, new features and system changes
  • Providing feedback from a customer’s perspective
  • Identifying recurring problems and opportunities to improve the customer experience

AI & Support Automation

  • AI is an important part of how we plan to develop our customer support service.
  • You’ll help us build, test and improve our AI-powered support tools, including:
  • Developing and improving AI-generated responses to support tickets
  • Reviewing AI responses for accuracy, tone and usefulness
  • Testing AI against real customer questions
  • Helping maintain the knowledge and support content used by our AI
  • Identifying which queries could be safely automated
  • Helping define when AI should respond and when a person should take over
  • Supporting the development and testing of our AI Chat functionality
  • Reviewing AI Chat conversations and identifying gaps in its knowledge
  • Monitoring how successfully AI resolves queries and suggesting improvements
  • As your experience grows, you’ll have the opportunity to take ownership of areas of our AI support functionality.
  • Help, Training & Documentation
  • You’ll also help customers find answers quickly and confidently by:
  • Creating and updating help articles and step-by-step guides
  • Producing short training and support videos
  • Keeping support content up to date as the system changes
  • Identifying where additional customer guidance would be useful

Where you'll work

1 Station Road
Burgess Hill
RH15 9DG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
  • Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
  • Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • Adapt communication techniques for different audiences and or situations.
  • Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
  • Risk assess the organisational impact of decisions that they take
  • Use digital services, tools, and or systems as part of continuous improvement
  • Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
  • Communicate with, and or advise end users in the use of digital systems or resources
  • Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
  • Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
  • Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
  • Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
  • Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • Adapt communication techniques for different audiences and or situations.
  • Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
  • Risk assess the organisational impact of decisions that they take
  • Use digital services, tools, and or systems as part of continuous improvement
  • Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
  • Communicate with, and or advise end users in the use of digital systems or resources
  • Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications

Training schedule

  • Level 3 Digital Support Technician apprenticeship- learning is performed at the employer's office and during working hours
  • Level 2 Functional Skills in maths and English (if required)

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Analytical skills

Other requirements

This apprenticeship allows for full remote working with twice monthly in person meetings in the Burgess Hill area. 

About this employer

We bring online bookings, automated invoicing, live registers and child information together in one simple place. As powerful school club management software, it gives you accurate attendance tracking, seamless parent payments, real‑time updates — and so much more — so you can run smooth, stress‑free clubs with far less admin.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • A full-time and permanent role is expected following completion of the apprenticeship
  • This role is also supporting further skills development and progressions to Level 4 apprenticeships and higher levels

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

James Brooklyn

james.brooklyn@vocate.training

07879860578

The reference code for this apprenticeship is VAC2000063328.

Apply now

Closes in 18 days (Friday 27 November 2026 at 11:59pm)