IT Solutions Apprentice - Leicester
YUNEX LIMITED
Leicester (LE19 1WY)
Closes on Thursday 31 December 2026
Posted on 10 November 2026
Contents
Summary
As part of your apprenticeship, you'll combine on-the-job learning with formal study, helping you develop both the practical and professional skills needed for your chosen career.
- Wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
Benefits include: 26 days holiday, increasing up to 29 days with length of service. Excellent pension. Annual bonus. Flexible benefits to suit your personal needs. Investment in personal development.
- Training course
- IT solutions technician (level 3)
- Hours
-
General working hours between 9.00am and 5.00pm, Monday to Friday. This is hybrid role and after training, will be approx. 2 days a week working from home.
37 hours 30 minutes a week
- Start date
-
Tuesday 31 August 2027
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you’ll be doing:
From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.
- Support the investigation of recurring service issues and help identify opportunities for improvement.
- Assist with problem management activities, including maintaining records of known errors and improvement actions.
- Work with engineers to understand the root causes of service issues and support the development of solutions.
- Help capture operational requirements for new systems, services and enhancements.
- Support testing, validation and service readiness activities for new or changed solutions.
- Create and maintain knowledge articles, user guides, support procedures and operational documentation.
- Assist with service transition activities, including knowledge transfer and operational handover.
- Work with colleagues across the Support Team to improve processes, tools and service reliability.
- Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.
Where you'll work
Systems House
Meridian South
Leicester
LE19 1WY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
Apprenticeship will be delivered virtually through online interactive sessions (normally two hours a week). Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Identify Patterns
About this employer
We operate in 24 countries around the world and make infrastructure permanently environmentally friendly and efficient with cutting-edge digital technology in hundreds of cities. Our smart mobility solutions are currently deployed in major cities around the world, including Dubai, London, Berlin, Bogota and Miami. We have 3100+ employees from 58 nations in our 24 offices all over the world.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Permanent employment after apprenticeship as a support desk engineer.
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
ukcareers@yunextraffic.com
The reference code for this apprenticeship is VAC2000063313.
Apply now
Closes on Thursday 31 December 2026
After signing in, you’ll apply for this apprenticeship on the company's website.