Customer Service Apprentice
Watermark Plumbing Supplies
Malton (YO17 6BT)
Closes in 21 days (Monday 30 November 2026)
Posted on 9 November 2026
Contents
Summary
Start your career with Watermark Plumbing Supplies as a Customer Service Apprentice. This is a fantastic opportunity to gain valuable workplace experience while working towards a Customer Service Practitioner Level 2 apprenticeship. You'll learn how to provide excellent customer service, support customers with product enquiriesand process orders.
- Wage
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£16,640 to £26,436.80, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Salary will be paid in line with the National Minimum Wage and will depend on the successful candidate's age at the time of employment. Current rates are £12.71 per hour (21+), £10.85 per hour (18-20), and £8.00 per hour (16-17).
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working times are to be confirmed.
40 hours a week
- Start date
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Monday 4 January 2027
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Watermark Plumbing Supplies are looking for a friendly, enthusiastic and customer-focused apprentice to join their showroom team.
As a Customer Service Apprentice, you'll work with both trade customers and members of the public, helping them find the right products and providing an excellent customer experience from enquiry through to purchase and after-sales support. You'll also have the opportunity to learn how to use specialist bathroom design software to create realistic bathroom designs, helping customers bring their ideas to life.
Your duties will include:
- Welcoming customers into the showroom and providing a friendly service
- Building positive relationships with new and existing customers
- Assisting customers with product enquiries and offering advice
- Learning how to create bathroom designs using specialist design software
- Helping customers plan and visualise bathroom layouts and product choices
- Processing quotations, orders and payments using company systems
- Keeping customers informed throughout their order journey
- Supporting with customer queries and resolving issues where appropriate
- Working closely with colleagues, suppliers and other departments
- Maintaining a clean, safe and well-presented showroom environment
- Learning about plumbing, heating and bathroom products
- Supporting the team to deliver excellent customer service standards.
This is a varied role that offers the opportunity to gain valuable customer service, communication and administration skills whilst working in a professional showroom environment. The role also provides a creative element, allowing you to learn bathroom design skills and use specialist software to create customer plans and designs.
Where you'll work
The Pyramid Estate
Showfield Lane
Malton
YO17 6BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING SKILLS PARTNERSHIP LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
As part of your apprenticeship, you will be enrolled onto a nationally recognised Customer Service Level 2 Practitioner via our training partner, Learning Skills Partnership. Your apprenticeship typically takes 15 months to complete and is fully supported through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Team working
About this employer
At Watermark Plumbing Supplies, we provide a first-class service to both trade professionals and members of the public across Yorkshire. As an independent plumbing and heating merchant, we pride ourselves on supplying quality products from leading brands at competitive prices. What sets us apart is our people. We believe excellent customer service, expert advice and strong relationships make all the difference. Our team works hard to deliver a consistent, friendly and professional experience for every customer, helping to build long-lasting relationships that continue to grow and flourish.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, there is the opportunity for the role to become a permanent position, subject to performance and mutual agreement. This is a great opportunity to build a long-term career with Watermark Plumbing Supplies and continue developing your skills and responsibilities within the business.
Ask a question
The contact for this apprenticeship is:
LEARNING SKILLS PARTNERSHIP LTD
Learning Skills Partnership
holly.parkinson@learningskillspartnership.com
01482 338844
The reference code for this apprenticeship is VAC2000063271.
Apply now
Closes in 21 days (Monday 30 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.