Compliance Apprentice
Office of Communications (Ofcom)
London (SE1 9HA)
Closes on Friday 18 December 2026
Posted on 9 November 2026
Contents
Summary
In this role you will help protect consumers, promote competition and support a safer life online, playing a role in the delivery of the team’s enforcement activities. You will contribute to complex investigations, developing expertise in areas such as telecoms, post, online safety, broadcasting and network security & resilience.
- Wage
-
£25,662 a year
Minimum wage rates (opens in new tab)
We understand everyone’s circumstances are different therefore we provide colleagues with a £1,000 cash allowance to provide the flexibility around purchasing benefits that suit their needs and lifestyle. This can also be taken as cash.
- Training course
- Regulatory compliance officer (level 4)
- Hours
-
Typically Monday to Friday, 9am to 5pm, however we are open to flexible working arrangements.
35 hours a week
- Start date
-
Monday 6 September 2027
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role involves supporting the work of the enforcement team by:
1. Working on enforcement cases e.g. drafting background notes, attending meetings, reviewing existing rules, carrying out research;
2. Providing ideas and suggestions on enforcement cases and recommendation papers;
3. Collecting and analysing sources of evidence such as mobile phone roaming complaints data (when customers are charged large amounts for using their phones while abroad);
4. Talking to and engaging with external companies;
5. Building relationships with colleagues across Ofcom;
6. Delivering presentations at internal meetings;
7. Writing notes of external meetings.
8. Other ad hoc tasks as required.
Where you'll work
Riverside House
2A Southwark Bridge Road
London
SE1 9HA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CENTRAL TRAINING ACADEMY LIMITED
Training course
Regulatory compliance officer (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work within legal and regulatory frameworks and the organisation's policies and procedures.
- Make informed assessments of the risk of a business or individual’s non-compliance.
- Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
- Make proportionate and risk-based intervention choices to ensure compliance is achieved.
- Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
- Take actions to deal with non-compliance using proportionate interventions.
- Monitor progress made by businesses and individuals against assessed risks.
- Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
- Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
- Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
- Identify patterns and trends in compliance issues.
- Promote the importance of compliance and their organisation’s role in supporting compliance.
- Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
- Communicate with stakeholders including businesses, individuals and regulators.
- Use digital technologies to manage, share and store information and to communicate with others.
- Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
- Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.
- Work within legal and regulatory frameworks and the organisation's policies and procedures.
- Make informed assessments of the risk of a business or individual’s non-compliance.
- Use outcomes of risk assessment to guide decisions, activities and targeting of resources.
- Make proportionate and risk-based intervention choices to ensure compliance is achieved.
- Collect evidence and data related to non-compliance using available techniques, for example investigations, audits, inspections.
- Take actions to deal with non-compliance using proportionate interventions.
- Monitor progress made by businesses and individuals against assessed risks.
- Assess products and services, including any associated internal controls to ensure they meet legal, regulatory and organisational requirements.
- Use and analyse data, making decisions about the relevance, quality and accuracy to inform evidence-based and objective risk assessments.
- Take a systematic approach to data curation and apply data quality controls to ensure the correct use of data-driven findings.
- Identify patterns and trends in compliance issues.
- Promote the importance of compliance and their organisation’s role in supporting compliance.
- Build and maintain good working relationships with stakeholders and tailor their approach to the needs and circumstances of those they interact with.
- Communicate with stakeholders including businesses, individuals and regulators.
- Use digital technologies to manage, share and store information and to communicate with others.
- Follow and apply equity, diversity and inclusion rules and procedures when making evidence-based decisions and interacting with stakeholders.
- Use workload management techniques to plan, organise and prioritise own tasks and manage time effectively.
Training schedule
Requirements
Essential qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
About this employer
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
https://careers.ofcom.org.uk/careers/early-careers/apprenticeships/ (opens in new tab)
Company benefits
Benefits are an important part of what makes up reward packages at Ofcom and includes: £1,000 Flex Allowance, private medical insurance, 8% employer pension contributions, 26 days annual leave and annual health screening. We also offer a discretionary annual bonus, based on organisation-wide performance.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We support apprentices to continue their careers at Ofcom, subject to role availability and good performance.
Ask a question
The contact for this apprenticeship is:
CENTRAL TRAINING ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000063266.
Apply now
Closes on Friday 18 December 2026
After signing in, you’ll apply for this apprenticeship on the company's website.