Level 3 Business Administration Apprentice
ICE SURGERIES LIMITED
Cheshire (NG12 2FD)
Closes in 15 days (Tuesday 24 November 2026 at 11:59pm)
Posted on 9 November 2026
Contents
Summary
Ice Surgeries Ltd is looking for a friendly and welcoming Business Administration Apprentice to join their practice. Within this role you will gain key skills including planning, organising, record keeping and quality control within a busy dental practice.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Full range of shifts between
8.00am and 7.00pm.
Alternate Saturdays, 10.00am - 3.00pm.
37 hours a week
- Start date
-
Wednesday 25 November 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As the administration apprentice you will be a pivotal member of the team providing support to all members of the team.
Day-to-day duties will include:
- Welcoming patients in a friendly and professional manner – reception is the first point of contact
- Manage practice diary, administering appointment details
- Taking payments, correct balancing of patient accounts
- Answer email enquiries in a professional and timely manner
- Use of Microsoft packages such as Excel and Word (or equivalent)
- Accurate and efficient data inputting – including financial forecasting and patient planning
- Produce accurate records and documents including emails, invoicing and KPIs
- Prioritising tasks and completing in a timely manner
- Supporting team members to complete tasks from all departments within the business
- Talking to dental laboratories/other suppliers to ensure the smooth running of the practice
- Manage priorities and tasks
Where you'll work
Apple Tree Place Main Road
Radcliffe On Trent
Nottingham
Cheshire
NG12 2FD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Standard Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Functional Skills level 1 / 2.
Please click on the link above for more information regarding End-Point Assessment.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Analytical skills
- Logical
- Creative
- Organized
- Use own initiative
About this employer
At Ice Surgeries Ltd, we pride ourselves on our team of professionals who excel in every aspect of modern dentistry. From routine check-ups and polishes to advanced treatments like whitening and veneers, we ensure top-notch dental care for our patients. Additionally, we have partnered with the NHS Primary Care Trust in our area, reinforcing our commitment to accessible and high-quality healthcare services. Our philosophy revolves around promoting excellent dental health from childhood through adulthood. We believe in instilling good oral hygiene habits early on to prevent dental issues in the future. Through preventive care and patient education, we strive to minimize the need for extensive treatments and maintain optimal oral health for our patients.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC2000063234.
Apply now
Closes in 15 days (Tuesday 24 November 2026 at 11:59pm)