HR Apprentice
AGE UK NORTH TYNESIDE
NORTH SHIELDS (NE29 6QP)
Closes in 28 days (Friday 4 December 2026 at 11:59pm)
Posted on 6 November 2026
Contents
Summary
The purpose of all job roles at Age UK North Tyneside is to continuously work towards the Group’s main aims and objectives. The HR Apprentice will support the Group Chief Finance & Operating Officer, HR & Training Manager and HR Officer in delivering a high-quality HR and Training service across the organisation.
- Wage
-
£19,747 a year
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday
35 hours a week
- Start date
-
Monday 7 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Recruitment & Onboarding Responsibilities
- To support the Recruitment plan by attending recruitment events and assisting with campaigns.
- To create job advertisements on various job boards such as Indeed, Vonne and LinkedIn.
- To triage applications and CVs in line with recruitment criteria.
- To support managers with interview scheduling by contacting shortlisted candidates, sending interview invites and providing the panel with interview packs.
- To complete candidate compliance checks during the recruitment process.
- To respond to the job role enquiries received via telephone and email.
- To progress successful candidates through the compliance and onboarding process, which involves producing associated HR documentation, i.e. conditional offer letters, applying for references and DBS checks and verifying qualifications.
- Prepare and issue employment contracts and job profiles to new starters, ensuring all signed documentation is returned and maintained within employee personnel files.
- Act as a point of contact and build influential candidate relationships during the selection process.
- Assess applicants’ relevant right to work to ensure that the organisation remains compliant with Home Office rules.
- Onboard new volunteers, ensuring all necessary checks are fully completed to become fully integrated.
- Create and maintain electronic personnel files.
- Manage the DBS and Adult Barring process using an online administration tool.
- Support with all areas of the recruitment and onboarding process along with supporting other HR team members.
Human Resources Responsibilities
- To populate and maintain the automated HR system with new starter details.
- Provide administrative support to the HR Manager and HR Officer by handling telephone enquiries and responding to queries received through the HR inbox.
- To produce employee variation letters, e.g. termination of employment, change of role, change of hours and update the HR system when necessary.
- To support with sickness absence by ensuring that all sick notes are logged on the HR system and scanned into personnel files.
- To administer the monthly loyalty awards
- To support payroll by providing new starter information before cut-off.
- Support the HR team with administration of wellbeing referrals in line with the Absence Management Process
Team Responsibilities
- To maintain and organise department filing, scanning and post duties.
- To participate in team meetings and staff training development.
- To undertake reasonable activities commensurate with skills and experience.
Compliance Responsibilities
- To maintain employee, volunteer and customer confidentiality, ensuring compliance with the Data Protection Act/GDPR.
- To comply with the Health & Safety Management system for the Group
- Actively participate in apprenticeship training, complete coursework and assessments within agreed deadlines, and apply learning within the workplace
Where you'll work
BRADBURY CENTRE
13 SAVILLE STREET WEST
NORTH SHIELDS
NE29 6QP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
HR Support Level 3 apprenticeship alongside internal training on systems, policies and procedures.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Experience of using Microsoft Office applications, including Word, Excel, Outlook and Teams, whether through education, work or voluntary activities.
Experience of delivering good customer service, either in employment, volunteering, work placement, education or community activities.
Please ensure that you can travel to the employer for your agreed start time as well as being able to attend day release sessions with Access Training on Team Valley 1 or 2 days per month.
About this employer
The Age UK North Tyneside Group was established in 1972 and has grown to become one of the largest local voluntary organisations in the borough. We have over 350 staff and 20 volunteers providing a wide range of services for older people in North Tyneside.
- Caring - we display kindness, empathy, and compassion
- Empowering - we invest in people and build confidence
- Inclusive - we engage, involve, and collaborate to achieve more
- Bold - we welcome challenges with confidence
- Proactive - we inspire people to be well motivated, high performing, and flexible
- Diligent - we are responsible, open, honest, and truthful
- Respectful - we always consider people’s feelings rights and wishes
Company benefits
- Annual Wellbeing Day
- Annual pay review
- Loyalty bonus paid after two years service
- Blue Light Card rewards
- Career progression opportunities
- Staff recognition events
- Company pension scheme
- Paid sick leave
- Holidays increase with service
- Refreshments provided
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This position offers the opportunity for career progression and the opportunity to complete the People Professional Level 5 apprenticeship in the future.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING LIMITED
Sophy Lamb
slamb@accesstraining.org
The reference code for this apprenticeship is VAC2000063154.
Apply now
Closes in 28 days (Friday 4 December 2026 at 11:59pm)