Apprentice Administrator

NORTH LEEDS MEDICAL PRACTICE

Leeds, LEEDS

Closes in 20 days (Sunday 29 November 2026 at 11:59pm)

Posted on 9 November 2026

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Summary

This role is to support the admin function of the practice. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service to both our clinical and non clinical staff at the practice.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
37.5 hours covering our core hours set out below: Monday :08:00-18:00 Tuesday: 08:00-18:00 Wednesday: 08:00-18:00 Thursday: 08:00-18:00 Friday: 08:00-18:00.

37 hours 30 minutes a week

Start date

Friday 1 January 2027

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Accurate computer data entry / data allocation; processing and recording information in accordance with practice procedures.
  • Providing clerical assistance to practice staff as required, including word / data processing, filing photo copying and scanning.
  • Maintaining a high level of confidence when dealing with patient information and data in line with the practices confidentiality policies
  • Reception duties
  • Other duties to be introduced depending on capability.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • 427 Harehills Lane, Leeds, LS9 6EY
  • 355 HARROGATE ROAD, LEEDS, LS17 6PZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF YORKSHIRE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • Passing a DBS check
  • 2 x references

About this employer

North Leeds Medical Practice is one of the leading GP practices in Leeds located across 2 sites covering LS17 & LS9.

With over 19,000 patients we have a large team including 4 Partner GPs, 1 Partner Advanced Nurse Practitioner, 7 Salaried GPs, 4 nurses, 3 Health Care Assistants & a large non clinical team including our team of Receptionists, a Practice Manager, Operations Manager, Finance & HR support.

https://www.northleedsmedicalpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be opportunities for a permanent role in the organisation. It will also equip the individual well for any admin or customer service position.  

Ask a question

The contact for this apprenticeship is:

NORTH LEEDS MEDICAL PRACTICE

Sally Postlethwaite

sally.postlethwaite@nhs.net

The reference code for this apprenticeship is VAC2000063132.

Apply now

Closes in 20 days (Sunday 29 November 2026 at 11:59pm)