Office & Sales Administrator Apprentice

ENCOMPASS MARINE LTD

GRIMSBY (DN31 3EF)

Closes in 11 days (Friday 20 November 2026 at 11:59pm)

Posted on 9 November 2026

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Summary

Encompass Marine Limited is seeking an enthusiastic and organised Office & Sales Administrator Apprentice. You’ll provide day-to-day administrative support, assist the Sales Team with customer records, CRM systems, reporting and marketing, while developing valuable office and business skills.

• Wage:

  £17,316 a year

  Minimum wage rates (opens in new tab)

  Initially fully office-based for approximately 8 weeks to allow for training and settling into the role. Subject to progress, there will then be the opportunity to move to a hybrid working arrangement of two days in the office and three days working from home

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday, 8:30am - 5:00pm and Friday, 8:30am - 4:30pm, with a 1 hour unpaid lunch break each day. Office days are usually Tuesday and Wednesday.

  37 hours a week

• Start date:

  Tuesday 1 December 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Undertake reception duties, including answering telephone calls, taking messages, directing enquiries and greeting visitors
• Assist with incoming and outgoing correspondence, including post and general email enquiries
• Maintain electronic filing systems using Microsoft SharePoint and OneDrive, ensuring documents are organised and stored appropriately
• Maintain Microsoft Outlook calendars, contacts and shared resources
• Update company contact records and maintain the SuperOffice CRM database, including customer, shipowner, vessel manager, shipyard and supplier information
• Assist with monitoring, recording and issuing customer and supplier invoices, following up outstanding items and maintaining expense records and supporting documentation
• Prepare meeting agendas, take minutes and record agreed actions
• Arrange business travel, including flights, accommodation and transport, and coordinate customer visit itineraries
• Order and maintain office supplies, stationery and other consumables, helping to maintain a tidy and organised office environment
• Record and update business information received through customer visit reports, business cards, emails, industry publications and other relevant sources
• Use maritime information platforms, including Sea-web and Equasis, to research and update vessel particulars, ownership and management details, anticipated dry-docking dates and statutory survey information
• Record new sales enquiries, update existing enquiry records and monitor tender and quotation deadlines, alerting relevant team members to upcoming submission dates
• Gather and organise information to support customer enquiries, business development activities and regular sales meetings
•  Assist with preparing monthly sales and management reports, covering sales awarded and lost, vessels under repair, sales and commission income, and outstanding and prospective enquiries
•  Identify vessels anticipated to require dry-docking or statutory surveys over the forthcoming six months and help maintain accurate customer and vessel management contact lists
• Arrange customer and principal appointments, prepare meeting invitations and gather relevant company and vessel information ahead of visits
• Assist with preparing marketing materials, including brochures, presentations, promotional items and corporate gifts
• Liaise with suppliers and printers regarding the production of marketing materials
• Help organise exhibitions, conferences, trade events and customer hospitality, ensuring company literature and promotional materials are prepared in advance
• Assist with updating the Company's website, social media and other marketing communications
• Report IT issues and liaise with external IT support providers where necessary
• Provide general administrative support to the Company Directors, General Manager and Sales Team, assisting with business projects and other activities as required
• Develop practical experience using Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint and OneDrive, alongside SuperOffice CRM, maritime information platforms and company accounting systems

Where you'll work

TELEGRAPH HOUSE
80 CLEETHORPE ROAD
GRIMSBY
DN31 3EF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator
•  bespoke programme of technical and vocational training
• Functional skills in Maths and English*if applicable

The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course.

This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless Maths or English is required as part of the Apprenticeship

 

Requirements

Essential qualifications

GCSE in:

• English (grade 5/B)
• Maths (grade 5/B)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

Other requirements

Essential for candidates to have:

• GCSE Grade 5 in maths and English
• GCSE Grade 5 in 3 other subjects

About this employer

Established in 2000 and based in Grimsby, Encompass Marine is a specialist marine services company supporting the global shipping industry.

The company works with ship owners and managers worldwide, providing access to an extensive network of international ship repair yards, marine engineering specialists, equipment manufacturers and service providers. Its services cover everything from ship repairs, dry-docking and vessel conversions to specialist marine equipment, spare parts and underwater services.

With a strong reputation within the maritime industry, Encompass Marine prides itself on building long-standing relationships with customers and business partners, delivering practical solutions and providing support to vessels wherever they operate around the world. As a small, specialist team, the business offers a friendly and supportive working environment where employees have the opportunity to develop their skills, gain valuable experience and play an important part in the day-to-day running of the company.

https://encompassmarine.com/ (opens in new tab)

Company benefits

• Free onsite parking
• Enrolment on to NEST Pension Scheme subject to eligibility

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training
• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
• Transferable skills that are invaluable in the wider world of work

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Charley and Claire

myapprenticeship@grimsby.ac.uk

The reference code for this apprenticeship is VAC2000063128.

Apply now

Closes in 11 days (Friday 20 November 2026 at 11:59pm)