Apprentice - Customer Support

Tendring District Council

Clacton-On-Sea (CO15 1TN)

Closes in 11 days (Friday 20 November 2026)

Posted on 9 November 2026

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Summary

To work as part of a very busy Customer Support Team based at Tendring District Council, Pier Avenue, Clacton on Sea. The level 2 apprenticeship role is aimed at those with a keen interest in Customer Service. Candidates should be enthusiastic, self-motivated, organised and be able to work on their own initiative.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

  • Flexible working arrangements
  • Membership of the Local Government Pension Scheme
  • Generous leave entitlement
  • Free parking
  • Discounted Corporate Gym Membership
Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday, 08:45 - 17:15. Friday, 08:45 - 16:45.

37 hours a week

Start date

Monday 4 January 2027

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To operate as part of a customer-focused team which forms part of the Customer and Commercial Department which in turn sits within the Partnerships Service.
  • You will be dealing with contact from the public either face to face, over the telephone or electronically.
  • Providing support to Pier Avenue Reception and the Council main Switchboard, dealing with general enquires and forwarding callers to the appropriate officers/sections within TDC.
  • Also, providing administrative and/or telephony support across the department which, in addition to the above, includes the following areas:
  • Building and Engineering Services
  • Housing Services
  • Management of council owned properties
  • Revenues and Benefits Services
  • Environmental Services
  • Private Sector Housing

Where you'll work

88-90 Pier Avenue
Clacton-On-Sea
CO15 1TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TENDRING DISTRICT COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The Administration Assistant Apprenticeship Standard Level 2 combines the knowledge, skills and behaviours required of the standard and can include functional skills in maths and English if required.

Delivery will be in the workplace with an assessor or coach through a combination of face to face visits and online assessing, coaching, training and mentoring.

The typical duration of this apprenticeship is 12 months. Assessment will take place throughout the apprenticeship to enable to apprentice to show their occupational competence.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Administrative skills
  • Team working
  • Initiative

About this employer

Tendring District Council is responsible for providing district level services in the Tendring District, which includes towns such as Clacton-on-Sea, Brightlingsea, Harwich, Dovercourt, Frinton-on-Sea, Manningtree, and Walton on the Naze. The council is based in Clacton on Sea, the largest town in the district. The district was formed in 1974.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Career progression will be dependent on vacancies coming up within the team or wider organisation
  • Internal employees can apply for roles as and when they are advertised.

Ask a question

The contact for this apprenticeship is:

TENDRING DISTRICT COUNCIL

The reference code for this apprenticeship is VAC2000063097.

Apply now

Closes in 11 days (Friday 20 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.