Business Administration Apprentice
THORNES LEGAL LTD
Wolverhampton (WV5 9JB)
Closes in 13 days (Friday 20 November 2026 at 11:59pm)
Posted on 6 November 2026
Contents
Summary
Thorne's Solicitor are looking to expand their team with having an apprentice join their Wombourne site. Having served the local community for over 150 years, the firm provides specialist legal services across family law, property, wills and probate.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Thursday, 9am-5pm
Friday, 9am-5pm
35 hours a week
- Start date
-
Friday 1 January 2027
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Business Administration Apprentice will report to the Practice Manager, with additional support and guidance from the Accounts Manager.
The apprentice will gain experience across several areas of the business, including:
- General administration: Providing day-to-day administrative support across the office.
- Reception duties: Greeting clients and visitors, answering switchboard calls and taking accurate messages.
- Supporting a busy property practice (conveyancing) - opening files, scanning, quoting, photocopying etc.
- Document management: Supporting filing and maintaining accurate records.
- Office management: Supporting the smooth running of the office and assisting with general practice management duties.
- Client service: Welcoming clients, organising refreshments and ensuring visitors receive a professional and friendly service.
- Communication: Liaising with colleagues across the business and supporting internal communication.
- Office support: Assisting with general office duties as required.
Where you'll work
Kildonan Maypole Street
Wolverhampton
WV5 9JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period
- You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge or Telford, followed by monthly assessor visits to you in your company
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Willingness to learn
Other requirements
The successful apprentice will be expected to demonstrate the following:
- Be practical, resilient and confident when communicating with a diverse range of clients, colleagues and external contacts.
- Maintain confidentiality and professionalism at all times, recognising the sensitive nature of legal documents and client information.
- Demonstrate a positive, supportive and enthusiastic approach to teamwork.
- Have good organisational skills and the ability to manage multiple tasks and competing priorities.
- Be flexible and adaptable, responding positively to changing business needs.
- Show enthusiasm, motivation and a commitment to delivering excellent customer service.
- Demonstrate accuracy and attention to detail when completing administrative and accounts-related tasks.
- Have a genuine interest in developing skills and knowledge in business administration and accounts.
- Be able to use their own initiative, work independently and manage their time effectively.
- Have basic IT skills, including the ability to use Microsoft Word and develop confidence using other office systems. Audio typing skills would be advantageous.
- Show an interest in working within a professional, customer-facing environment.
- Maintain a smart, professional appearance and present themselves appropriately when dealing with clients and visitors
About this employer
We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre and also offices in Wombourne. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate. We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity. Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law Society
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Upon successful completion of the apprenticeship, there may be a full-time position available
- Beyond that, progression is dependent upon business needs, performance and suitability of the apprentice and interest in an ongoing career within the firm
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Keira Stead
recruitment@in-comm.co.uk
The reference code for this apprenticeship is VAC2000063090.
Apply now
Closes in 13 days (Friday 20 November 2026 at 11:59pm)