Account Manager Apprentice Role (Energy Sector - Sales and Relationships Building)

ENERGY INFORMATION TEAM LIMITED

5 The Quadrant, (CV1 2EL)

Closes in 21 days (Monday 30 November 2026)

Posted on 9 November 2026

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Summary

As an Account Manager Apprentice, you will support the team in building and maintaining strong relationships with business customers across the UK. You will communicate with clients, understand their energy requirements, provide advice on energy solutions, respond to enquiries and identify opportunities to improve customer satisfaction.

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

The employer will be reviewing your salary how you progress.

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm (30 min lunch break).

37 hours 30 minutes a week

Start date

Monday 7 December 2026

Duration

1 year 3 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Build and maintain positive relationships with existing business customers.
  • Communicate with clients by phone and email to understand their energy needs.
  • Handle customer enquiries and provide a professional, helpful service.
  • Support the account management team with day-to-day client requests.
  • Research and identify suitable energy solutions to meet customer requirements.
  • Prepare quotations, proposals and customer information.
  • Follow up with clients to build long-term business relationships.
  • Identify opportunities to develop existing accounts and generate new business.
  • Keep customer records and CRM systems up to date.
  • Liaise with energy suppliers and internal departments to resolve customer queries.
  • Monitor customer satisfaction and help resolve any issues or complaints.
  • Develop knowledge of the energy industry, energy efficiency and cost-saving solutions.
  • Work towards achieving personal and team targets.
  • Complete training and coursework towards the Level 3 Customer Service Apprenticeship.

Where you'll work

5 The Quadrant,
CV1 2EL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Creative
  • Customer care skills
  • Initiative
  • IT skills
  • Number skills
  • Organisation skills
  • Problem solving skills
  • Resiliance
  • Sales Skills
  • Team working

Other requirements

Have you considered the hours / wage / location?

About this employer

At Energy Information Team, we are committed to helping UK businesses reduce their carbon output and financial expenditure through several methods of monitoring and generation.

We provide independent, specialist energy advice to several sectors across the UK.

We are more than your typical energy consultancy as we focus on long term, collaborative relationships that get to the center of your business energy needs.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the Level 3 Customer Service Apprenticeship, there may be an opportunity to progress into a permanent Account Manager role within the business. You will have the opportunity to develop your skills in customer relationship management, sales, negotiation and energy consultancy, with potential to progress into Senior Account Manager or Business Development roles as you gain experience.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

Krystyna Nalomenko

Krystyna@apprenticeship-centre.co.uk

0845-223 5020

The reference code for this apprenticeship is VAC2000063087.

Apply now

Closes in 21 days (Monday 30 November 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.