Sales Assistant Apprentice

SCHOOL TIME LTD

Chatham (ME4 4EE)

Closes on Wednesday 1 December 2027

Posted on 9 November 2026

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Summary

Enjoy helping people? Join a school uniform shop, assisting customers, answering enquiries, processing sales and organising stock. Alongside your role, you'll complete a Level 2 Customer Service Apprenticeship with Quest Training, gaining valuable skills and a recognised qualification while earning a wage.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
4 days a week to be confirmed.

30 hours a week

Start date

Tuesday 7 December 2027

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Serving Customers 
  • Delivering Stock 
  • Stocking up the Shop floor
  • Ringing Customers 
  • Barcoding Stock 

Where you'll work

87-89 High Street
Chatham
ME4 4EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QUEST TRAINING SOUTH EAST LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Work-based training with an assigned tutor. No need to go to another location, e.g. college

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

About this employer

School Time started their business from home in 1989.

They were prompted into making the move into a shop when in 1995, Chatham’s previous School Outfitters went out of business.

In 1996 they were delighted to win Medway Retailer of the Year.

School Time pride themselves on repeat custom resulting from offering a bespoke service to their customers.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Potential progression into a full-time role 

Ask a question

The contact for this apprenticeship is:

QUEST TRAINING SOUTH EAST LTD

The reference code for this apprenticeship is VAC2000063024.

Apply now

Closes on Wednesday 1 December 2027