Apprentice Junior Account Manager
HEATH CRAWFORD LTD
Watford (WD17 1ET)
Closes in 23 days (Monday 30 November 2026 at 11:59pm)
Posted on 6 November 2026
Contents
Summary
Join Heath Crawford’s Renewal team as a Junior Account Manager, requesting quotes, submitting fact finds, chasing insurer documents, helping with client queries and supporting the team with correspondence.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday, 09:00 - 17:30 and Friday, 09:00 - 17:00.
37 hours 30 minutes a week
- Start date
-
Tuesday 1 December 2026
- Duration
-
1 year 9 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working alongside experienced account managers:
- You will help arrange and administer insurance for our commercial clients, including professional indemnity, property owners, cyber and other package policies
- Day to day, you will prepare client information for insurers
- Monitor outstanding quotations and paperwork, maintain accurate records and help prepare client communications
- Your role will be to support the team and help deliver a responsive, personal service
Where you'll work
Heath Crawford Ltd
Iveco House
Station Road
Watford
WD17 1ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3
- End Assessment
- Work Based Training
- Monthly Tutor/Assessor Sessions
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Friendly
- Professional Manner
- Confidence on the phone
- Proficient with MS Office
- Keen to Learn
- Approachable, Reliable
- Conscientious
- Positive Attitude
Other requirements
- A friendly, professional manner and confidence speaking on the phone are essential, along with good written communication and proficiency in Microsoft Office, particularly Outlook, Word and Excel
- You should be organised, accurate, keen to learn and comfortable working as part of a team
- No previous insurance experience is required.
- We are looking for someone who is approachable, reliable and conscientious, with good attention to detail and a positive attitude.
- You should enjoy helping others, take pride in your work and be willing to ask questions and learn
- A team player who takes ownership of tasks and follows them through will thrive in this role
About this employer
At Heath Crawford, we make finding the right insurance policy simple and straightforward. As an experienced insurance broker in the UK, we specialise in tailored insurance solutions for both businesses and individuals, helping you protect what matters most.
Our guiding principle is simple: protect what you value. Whether it’s safeguarding your health, your business assets, or your family’s future, our team of experts is dedicated to helping you find the best coverage to meet your specific needs. We provide comprehensive options that range from corporate and startup business insurance policies to individual private health insurance and cyber liability insurance.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There is excellent scope for growth within our Commercial Renewals Team. As your knowledge and confidence develops, you will take on greater responsibility, with the opportunity to progress into an Account Manager role, managing your own portfolio of clients and becoming an integral part of the team.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Linsay Narborough
linsay.narborough@intecbusinesscolleges.co.uk
01788 514 276
The reference code for this apprenticeship is VAC2000063013.
Apply now
Closes in 23 days (Monday 30 November 2026 at 11:59pm)