Level 3 Business Administration Apprenticeship - Renault Customer Care
Renault UK Ltd
Hertfordshire (WD3 9YS)
Closes in 25 days (Tuesday 8 December 2026)
Posted on 12 November 2026
Contents
Summary
Launch your career with Renault UK as a Customer Care Apprentice. Gain valuable experience supporting customer communications, reporting, data management and business operations while completing a Level 3 Business Administration apprenticeship. Hybrid working, £20,000 salary and excellent development opportunities.
- Wage
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£20,000 a year
Minimum wage rates (opens in new tab)
Contractual Benefits
25 Days Annual Leave + bank holidays. This increases with your length of service.
Renault UK Pension Fund 10.72% total contribution – 3.5% your contribution and 7.22% company contribution
Non-contractual Benefits
Loan Plan. For a monthly salary deduction, you and your close family members can loan up to two
Renault vehicles. Running costs including road fund licence and insurance are included and taxed as Benefit in Kind. - Training course
- Business administrator (level 3)
- Hours
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Monday - Friday 9.00am - 5.15pm. Hybrid, 2 days / week minimum in office.
37 hours 30 minutes a week
- Start date
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Tuesday 5 January 2027
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Top 3 Core Deliverables:
Reporting & Administration:
- Utilise RPA to process warranty claims for vehicles through warranty system (GCM)
- Ensure monthly adherence including rejected claims
- Process administration and supporting documentation for tooling and diagnostic for Renault group retailers
Customer Mobility Support:
- Support administration of customer mobility solutions
- Assist with courtesy vehicle and alternative mobility arrangements
- Monitor mobility requests and ensure accurate case updates
Retailer / Internal stakeholder Communication:
- Communicate with retailers and internal partners on mobility utilisation, invoicing and own vehicle utilisation
- Escalate customer / retailer concerns where appropriate internally and with mobility partner
Main Responsibilities:
- Provide day-to-day administrative support for the Renault Group Mobility Programme
- Assist in the management of customer mobility claims during vehicle downtime
- Coordinate courtesy vehicle and alternative mobility arrangements
Where you'll work
The Rivers Office Park
Denham Way Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE LINK TRAINING ACADEMY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Your apprenticeship training will be delivered remotely by The Link Training. You will attend sessions weekly throughout your apprenticeship where you will be supported by your personal tutor.
More training information
The Link Training will provide the training. You will be provided with a named tutor and progress coach who will support you through your apprenticeship learning.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Data and insight management
- Relationship management
- Customer-focused approach
- Working Knowledge of MS Office
- Data analysis and reporting
- Positive attitude
- Willingness to Learn
About this employer
Renault Group enjoys an enviable reputation for forward thinking and is proud to be responsible for a history of ground-breaking products. We are continuing to focus on what we do best, delivering high-tech, beautifully designed mobility solutions with a touch of French flair. In the UK we are responsible for the sales and marketing of three brands, Renault (cars and vans), Dacia and Alpine cars.
There’s no denying that the past few years have been a challenge for everyone, but at Renault Group we embrace change and adapt quickly. You’ll find this reflected in our open culture and flexible working approach. If you would like to be part of our family, bringing fresh ideas and thinking to the table, we look forward to hearing from you.
https://www.renault.co.uk/ (opens in new tab)
Company benefits
Additional benefits include:
Cycle to work scheme
Gym Flex Scheme - discounts on gym memberships across the country
Maternity, Paternity, Adoption, and Shared-Parental Leave
RCI Bank Staff Freedom Savings Account - exclusive employee savings rate
Eye Test Support and Vouchers
Employee Discounts on 1000+ retail stores
Friends & Family Discounts on Renault Group vehicles
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible progression into a role within Renault Group UK or sister companies.
Ask a question
The contact for this apprenticeship is:
THE LINK TRAINING ACADEMY LIMITED
Benjamin Lodge
hello@thelinktraining.org
The reference code for this apprenticeship is VAC2000062970.
Apply now
Closes in 25 days (Tuesday 8 December 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.