Job Posting Title Colleague User Experience (UX) Professional Degree Apprenticeship - Leeds
Lloyds Banking Group
Leeds (LS1 4AP)
Closes on Tuesday 12 January 2027
Posted on 5 November 2026
Contents
Summary
When it comes to shaping how one of the UK’s largest organisations works, traditional HR can only take us so far. We need data that leaves no room for guesswork. Technology that keeps people and processes connected. And strategy that’s born out of insight. Exactly what our People & Places teams do every single day.
- Wage
-
£27,400 a year
- Training course
- Digital user experience (UX) professional (integrated degree) (level 6)
- Hours
-
Monday - Friday. Shifts to be confirmed.
35 hours a week
- Start date
-
Wednesday 1 September 2027
- Duration
-
4 years
- Positions available
-
5
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What happens in the classroom doesn’t stay in the classroom. You’ll build the digital experience skills that make work better, as you learn how to:
- Design around real user needs
- Use UX methods to turn ideas into better experiences
- Build digital products and services people actually use
- Understand the psychology behind how people think, feel and behave
- Turn data and insight into sharper design decisions
- Stay ahead of emerging tech and future trends
Where you'll work
Leeds
LS1 4AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE MANCHESTER METROPOLITAN UNIVERSITY
Training course
Digital user experience (UX) professional (integrated degree) (level 6)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply creative, analytical and critical thinking skills to the design, development and improvement of UX solutions and systematically analyse and apply structured problem-solving techniques to complex UX challenges.
- Use design thinking and/or service design methods to determine the design and implementation of new value propositions, products and services, and improve existing ones.
- Select, formulate and apply from a range of user research methods including those from the fields of Human Computer Interaction (HCI), sociology, psychology and ethnography, including qualitative and quantitative approaches.
- Compose, construct and use multiple user research approaches to form an understanding of user populations, including surveys, field based research, contextual inquiry, user interviews, focus groups, stakeholder interviews/workshops, formative lab-based and direct user testing sessions (e.g. acceptance and usability testing).
- Critically analyse and evaluate assumptions and findings to understand user and stakeholder needs (including behaviours, emotions, beliefs and preferences), and define the solutions’ functional, non-functional, structural and content requirements.
- Critically evaluate arguments, assumptions, abstract concepts and data (that may be incomplete), to make judgements, and to frame appropriate questions to achieve a solution - or identify a range of solutions - to a problem.
- Analyse, interpret, synthesise and apply insights, to inform the development of personas, user journeys and system workflows, to ensure user and organisational needs are met.
- Design, facilitate and evaluate experimental tests using tools such as A/B and multivariate testing to enable a data-led approach to the development and continual improvement of UX solutions.
- Design, facilitate and evaluate requirements gathering, ideation and co-design activities, involving stakeholders and/or users.
- Creatively explore and devise a range of design solutions, including the production of system and user flows, static wireframes and prototypes of varying degree of fidelity, from paper prototypes to interactive prototypes.
- Adapt and evaluate design solutions according to the context of intended use, including responsive, mobile, online, offline, personal, public and enterprise, working with multidisciplinary product teams to assess the impact of implementing specific design recommendations.
- Design and refine clear, logical information architectures for content and data.
- Independently analyse test data, interpret results and evaluate the suitability of proposed solutions, considering current and future contexts of use, including in consultation with team members from other disciplines to ascertain a holistic view on the applicability of design recommendations.
- Articulate and communicate complex information, concepts and ideas effectively and concisely, through written, visual and verbal means.
- Communicate concepts in a manner appropriate to the audience, adapting communication techniques accordingly between user research participants, stakeholders or varying degrees of seniority and team members from a broad spectrum of specialist fields.
- Manage expectations and present user research insight, proposed solutions and/or test findings to clients and stakeholders.
- Use advanced cognitive skills to deal with competing interests within and outside the organisation, through well-reasoned arguments and excellent negotiation skills.
- Work autonomously and interact effectively within wide, multidisciplinary teams, including designers, developers, engineers, analysts, project managers etc.
- Identify the preferences, motivations, strengths and limitations of other people and apply these insights in order to work more effectively with and to motivate others.
- Demonstrate competence in customer service, in active listening and in leading, influencing and persuading others.
- Balance and trade-off competing quality, time and budget criteria, demonstrating understanding of business need, managing time effectively and being able to plan and complete UX activities to schedule.
- Apply creative, analytical and critical thinking skills to the design, development and improvement of UX solutions and systematically analyse and apply structured problem-solving techniques to complex UX challenges.
- Use design thinking and/or service design methods to determine the design and implementation of new value propositions, products and services, and improve existing ones.
- Select, formulate and apply from a range of user research methods including those from the fields of Human Computer Interaction (HCI), sociology, psychology and ethnography, including qualitative and quantitative approaches.
- Compose, construct and use multiple user research approaches to form an understanding of user populations, including surveys, field based research, contextual inquiry, user interviews, focus groups, stakeholder interviews/workshops, formative lab-based and direct user testing sessions (e.g. acceptance and usability testing).
- Critically analyse and evaluate assumptions and findings to understand user and stakeholder needs (including behaviours, emotions, beliefs and preferences), and define the solutions’ functional, non-functional, structural and content requirements.
- Critically evaluate arguments, assumptions, abstract concepts and data (that may be incomplete), to make judgements, and to frame appropriate questions to achieve a solution - or identify a range of solutions - to a problem.
- Analyse, interpret, synthesise and apply insights, to inform the development of personas, user journeys and system workflows, to ensure user and organisational needs are met.
- Design, facilitate and evaluate experimental tests using tools such as A/B and multivariate testing to enable a data-led approach to the development and continual improvement of UX solutions.
- Design, facilitate and evaluate requirements gathering, ideation and co-design activities, involving stakeholders and/or users.
- Creatively explore and devise a range of design solutions, including the production of system and user flows, static wireframes and prototypes of varying degree of fidelity, from paper prototypes to interactive prototypes.
- Adapt and evaluate design solutions according to the context of intended use, including responsive, mobile, online, offline, personal, public and enterprise, working with multidisciplinary product teams to assess the impact of implementing specific design recommendations.
- Design and refine clear, logical information architectures for content and data.
- Independently analyse test data, interpret results and evaluate the suitability of proposed solutions, considering current and future contexts of use, including in consultation with team members from other disciplines to ascertain a holistic view on the applicability of design recommendations.
- Articulate and communicate complex information, concepts and ideas effectively and concisely, through written, visual and verbal means.
- Communicate concepts in a manner appropriate to the audience, adapting communication techniques accordingly between user research participants, stakeholders or varying degrees of seniority and team members from a broad spectrum of specialist fields.
- Manage expectations and present user research insight, proposed solutions and/or test findings to clients and stakeholders.
- Use advanced cognitive skills to deal with competing interests within and outside the organisation, through well-reasoned arguments and excellent negotiation skills.
- Work autonomously and interact effectively within wide, multidisciplinary teams, including designers, developers, engineers, analysts, project managers etc.
- Identify the preferences, motivations, strengths and limitations of other people and apply these insights in order to work more effectively with and to motivate others.
- Demonstrate competence in customer service, in active listening and in leading, influencing and persuading others.
- Balance and trade-off competing quality, time and budget criteria, demonstrating understanding of business need, managing time effectively and being able to plan and complete UX activities to schedule.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4 - 9)
- Maths (grade 4 - 9)
UCAS points in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
About this employer
At Lloyds Banking Group, Finance is less about adding things up and more about making things happen. Big things.
http://www.lloydsbankinggrouptalent.com (opens in new tab)
Company benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
By the end of the apprenticeship, you’ll have:
- UX Degree Apprenticeship and a fully funded BSc (Hons) degree in Digital User Experience
- Several years of real-world experience
- Fully funded travel and accommodation
- A unique blend of practical skills and theoretical knowledge
Ask a question
The contact for this apprenticeship is:
THE MANCHESTER METROPOLITAN UNIVERSITY
The reference code for this apprenticeship is VAC2000062758.
Apply now
Closes on Tuesday 12 January 2027
After signing in, you’ll apply for this apprenticeship on the company's website.