Apprentice Office Administration Support
EMPLAS WINDOW SYSTEMS LIMITED
Oldham (OL9 9JT)
Closes in 22 days (Friday 27 November 2026 at 11:59pm)
Posted on 5 November 2026
Contents
Summary
The successful candidate will undertake a varied apprenticeship, gaining hands-on experience across several key departments within the business, including Order Processing, Customer Care, CRM Administration and General Office Support.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8.00am - 5.30pm.
30 hours a week
- Start date
-
Tuesday 8 December 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The position has been designed to provide a broad understanding of how the business operates, with structured training, mentoring and opportunities to develop skills across different areas of the company.
Key Responsibilities
1. Order Processing & Administration
- Assist with processing customer orders for windows and doors.
- Input and update order information accurately on internal systems.
- Support the team with checking order details, specifications and documentation.
- Assist with maintaining order records and tracking progress.
- Liaise with colleagues to ensure information is accurate and up to date.
- Develop an understanding of the order process from initial enquiry through to installation.
2. Customer Care & Aftercare Support
- Assist the Customer Care team with day-to-day administration.
- Help log customer enquiries, service requests and aftercare issues.
- Update records and monitor the progress of outstanding enquiries.
- Communicate professionally with customers, suppliers and internal departments.
- Support the coordination of appointments and service visits.
- Learn the importance of delivering excellent customer service.
3. CRM System & Data Administration
- Assist with entering and maintaining information within the company's CRM system.
- Create and update customer, project and site records.
- Ensure data is accurate, organised and regularly maintained.
- Support the preparation of basic reports and information for management.
- Develop an understanding of how CRM systems support business operations and customer relationships.
4. General Office Administration
- Answer incoming telephone calls and direct enquiries appropriately.
- Monitor and respond to general office emails under supervision.
- Assist with filing, scanning, photocopying and document management.
- Maintain organised electronic and paper-based records.
- Assist with preparing spreadsheets, letters and general documentation.
- Support colleagues with routine administrative tasks.
- Help maintain a professional, tidy and welcoming office environment.
- Undertake other reasonable duties to support the smooth running of the business.
Where you'll work
Unit 2, Whitegate Business Centre
Jardine Way, Chadderton
Oldham
OL9 9JT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off the job training will take place at the employer premises and at Oldham College.
More training information
This is a structured apprenticeship opportunity, and full training will be provided.
The successful candidate will:
- Work towards a recognised Business Administration apprenticeship qualification.
- Receive practical training across multiple departments.
- Be supported by experienced colleagues and a designated workplace mentor.
- Develop confidence using Microsoft Office, CRM systems and industry-specific software.
- Gain an understanding of the construction and window and door installation industry.
- Develop communication, organisational, problem-solving and teamwork skills.
- Have opportunities to take on additional responsibilities as their knowledge and confidence grow.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
Emplas Commercial North Ltd is a growing and ambitious business specialising in the supply and installation of PVC-U windows and doors to the new-build residential sector.
Working with some of the UK's leading housebuilders, we have established a strong reputation for quality, reliability and customer service.
As part of our continued growth, we are looking to recruit an enthusiastic and motivated Apprentice Office Administration Support team member to join our Oldham-based team.
https://commercialwindowgroup.co.uk/partner/emplas-commercial-north/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time position for the right candidate.
Ask a question
The contact for this apprenticeship is:
THE OLDHAM COLLEGE
Deborah Wynn
deborah.wynn@oldham.ac.uk
01617853586
The reference code for this apprenticeship is VAC2000062728.
Apply now
Closes in 22 days (Friday 27 November 2026 at 11:59pm)