IT Support Technician Apprentice – Isuria – East Yorkshire, HU13 0DZ – – 37.5hrs/w

Isuria

Hessle (HU13 0DZ)

Closes in 27 days (Friday 4 December 2026 at 11:59pm)

Posted on 6 November 2026

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Summary

Isuria is looking for an enthusiastic and motivated individual to join our team as an IT Apprentice.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 4 January 2027

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting opportunity for someone with a genuine interest in technology who wants to develop their skills, gain valuable hands-on experience and work towards a recognised IT qualification while earning a salary.

Working alongside our experienced IT team, you will gain exposure to a wide range of technologies, systems and day-to-day IT operations, helping to keep our business running smoothly.

What will you be doing?

As an IT Apprentice, you will be involved in a variety of tasks, including:

  • Providing first-line IT support to colleagues, both in person and remotely.
  • Assisting with the setup, installation and maintenance of computers, laptops, printers and other IT equipment.
  • Troubleshooting hardware, software and network issues.
  • Supporting users with Microsoft 365, Windows and other business applications.
  • Helping manage user accounts, permissions and IT equipment.
  • Assisting with IT projects, system upgrades and improvements.
  • Learning about networking, cybersecurity and IT infrastructure.
  • Working alongside the IT team to deliver reliable and effective IT services across the business.

Essential skills, characteristics and experience

You don't need previous IT experience — we're looking for someone with the right attitude and a willingness to learn.

Ideally, you'll have:

  • A genuine passion for IT and technology.
  • Good problem-solving skills and an interest in understanding how things work.
  • Strong communication skills and a friendly, helpful approach.
  • A willingness to learn new skills and take on challenges.
  • Good organisational skills and attention to detail.
  • The ability to work independently and as part of a team.

Where you'll work

The Riverside Building
Livingstone Road
Hessle
HU13 0DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.

The training covers the following core occupational duties:

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

You must meet the following eligibility criteria to apply for the role:

  • Have been a UK/EEA resident for the last 3 years
  • Hold valid residency status
  • Have the right to work in the UK

About this employer

Isuria is a UK-based agricultural business, established in 1996 as Yorkshire Feedstuffs and built on strong foundations in commodity trading.

https://isuria.co.uk/about-us/ (opens in new tab)

Company benefits

  • A competitive apprentice salary.
  • Full training and support from an experienced IT team.
  • The opportunity to work towards a recognised IT qualification.
  • Hands-on experience with real business IT systems and technologies.
  • Opportunities to develop your technical knowledge and build a long-term career in IT.
  • A friendly and supportive working environment.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is a permanent position.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000062628.

Apply now

Closes in 27 days (Friday 4 December 2026 at 11:59pm)