Customer Service Representative Apprentice
Curo Group
Somerset (BA2 1EP)
Closes in 13 days (Wednesday 18 November 2026 at 11:59pm)
Posted on 4 November 2026
Contents
Summary
Being the first point of contact for all customers through a variety of channels and providing advice, guidance and query resolution for customers, together with comprehensive clerical, administrative and support service.
- Wage
-
£17,468.86 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 37 hours a week. Shifts to be confirmed.
37 hours a week
- Start date
-
Wednesday 2 December 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer the telephone, review emails, open and review letters and other correspondence, review social and other media, welcome and greet customers at reception or branches
- Handle and resolve as many customer enquiries and transaction requests as possible at first contact
- Manage conflict situations and achieve quick resolution to customer concerns
- Hand off telephone calls and other contact to other members of the team/business if appropriate
- Produce outbound customer correspondence, make outbound telephone calls, and general administration; ensuring the response is appropriate and tailored to suit the needs and requirements of the customer
- Follow customer concern/complaint resolution process, develop mediation skills and proactively share this knowledge in support of other customer facing teams to increase resolution levels across the business
- Identify customer service and customer process continuous improvement opportunities and raise them with contact centre management team for discussion and agreement
- Conform to policy, process, time and quality standards for all tasks and activities
- Record key performance indicator (KPI) data and other management information for senior management and teams, ensuring accuracy of data input and output
- Undertake other customer query resolution and transaction requests as required
- Take personal responsibility for the health and safety of myself and others by working within Curo’s Health and Safety policy and procedures at all times
Where you'll work
The Maltings
River Place
Bath
Somerset
BA2 1EP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF BRISTOL COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2
- Providing customer service products and services for business and other organisations including face to face, telephone, digital and written contact and communications
- City of Bristol College
- Off site in its entirety
More training information
Customer Service Level 2
Workplace learning with an allocated assessor visiting to offer one to one support and tuition. Can start any month.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Reliable
- Punctual
Other requirements
- Smart casual dress
- Office environment
- Lunch
- Tea and coffee provided
- Parking available
About this employer
Curo is a not-for-profit housing association and house-builder based in Bath, England, that manages over 13,000 homes and provides care and support services
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Curo regularly advertise Admin clerical roles which will be a great next step.
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
Business Partnership Onboarding Team
apprentice@cityofbristol.ac.uk
01173125250
The reference code for this apprenticeship is VAC2000062536.
Apply now
Closes in 13 days (Wednesday 18 November 2026 at 11:59pm)